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by Chris Durst June 12, 2024
| As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon! |
Allianz, the world’s largest insurance company, has posted a Remote Customer Service Rep Associate job to their careers page.
Following paid training, the Remote Customer Service Rep Associate will, “…answer inquiries on product features, understanding product performance and educating callers on the self-service features of our website, and taking and keying trade instructions provided on calls,” and other related tasks.
This is a Monday – Friday position with work shift time between 7am and 6pm.
Per the job listing, applicants for the Remote Customer Service Rep Associate position should have at least a High School Diploma or GED, excellent customer service skills skills, and computer proficiency.
The posted pay range for this work from home position is $43,000 – $47,000 per year, and may vary based upon factors such as relevant experience, qualifications, internal equity of peers, and geographic location. The position is also eligible for an annual incentive program.
Allianz offers their employees a comprehensive benefits program.
Hiring in the United States. No state hiring exclusions are noted in the job posting. Please note that while the position is remote, any employee who lives within a 50 mile radius of our offices in Golden Valley, MN will be required to come into the office at least 3 days a week. In other words, the position is hybrid for those living in that radius.
Here’s an excerpt from the Remote Customer Service Rep Associate job listing:
At Allianz Life, we are driven by our mission – we secure your future – and by our common goal of caring for tomorrow. We care for our employees by promoting an inclusive culture where everyone has the opportunity to grow and be rewarded for their success. We care for our customers by creating new products that help them protect their families and pursue their retirement goals. We care for our community by giving time, resources, and donations. And we care for the future by supporting sustainability, protecting the local environment, and promoting societal equity.
You will work exclusively Monday-Friday, no evenings and no weekends!
Any employee who lives within a 50 mile radius of our offices in Golden Valley, MN will be required to come into the office at least 3 days a week.
You will:
- provide prompt and accurate responses to telephone inquiries from both Customers and Financial Professionals.
- be trained on our products in a structured and active inbound contact-center environment.
- answer inquiries on product features, understanding product performance and educating callers on the self-service features of our website, and taking and keying trade instructions provided on calls.
The Customer Service Representative will work with the Contact Center Management team to exceed published benchmarks related to soft skills, accuracy, call handle time and attendance. You are prepared to put the caller’s needs first by prioritizing solving problems, de-escalating situations where warranted, and help guide a first call resolution. You will report into a Contact Center Supervisor.
What you do:
- Answer incoming calls from Customers or Financial Professionals who need assistance on our procedures
- Build relationships by listening, paraphrasing, and problem solving
- Provide clear information
- Manage a diverse clientele
- Emphasis on attendance and punctuality
- Support basic Allianz Website registration and navigation
- Research required information using available resources
- Follow up with Customers or Financial Professionals
- Respond to callers, explaining possible solutions, and ensuring that client’s feel supported and valued
What you bring:
- High School Diploma or GED required
- Aim to exceed standard call center metrics while providing excellent customer service
- Computer proficiency skills
- Process, focused on customer relationships
- Work shift-times between 7am-6pm
- For 100% remote and hybrid: Appropriate internet speed in order to be effective at home of 50 mbps or higher of download speed
Remote Customer Service Rep Associate Compensation & Benefits
Range $43,000 – $47,000
Actual base salary may vary based upon factors such as relevant experience, qualifications, internal equity of peers, and geographic location. In addition to base salary, this position is eligible for an annual incentive program.
What we offer:
At Allianz Life, we’re proud to provide a benefits package that supports the True Balance of our employees and their families. We offer a choice of comprehensive medical and dental plan options, a generous time off plan and an outstanding 401(k) company match.
HOW TO APPLY
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CLICK HERE for full details and to apply for the Remote Customer Service Rep Associate position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
