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by Chris Durst Jan. 24, 2025
| As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon! |
Sharecare, a digital health company, has posted a Remote Customer Service Representative job to their careers page.
In this role, you will answer inbound customer service inquiries and problems via the telephone and email while effectively recording communications accurately and consistently.
This remote position can be located anywhere within the United States.
The pay rate is not listed in the job posting, however, online sources like Indeed and Glassdoor place it in the
$16-$23/hr. range. We have not confirmed this detail with Sharecare. Likewise, there is no mention of benefits in the job posting, but these sites and the employees posting reviews to them indicate there is a comprehensive benefits package.
Applicants do not need to have a college education, however, they should have a high school diploma; prior customer service experience; great communication skills; general working knowledge of Microsoft Word & Outlook; and solid internet navigation skills.
Following are excerpts from the Remote Customer Service Representative job posting:
The Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data, and provides a high level of customer service always extending courtesy and professionalism. The CSR handles inbound customer service inquiries and problems via the telephone and email while effectively recording communications accurately and consistently. Calls are predominantly “routine”, but may require deviation from standard screens, scripts and procedures. CSRs use a computerized system for tracking calls, information gathering, and/or troubleshooting and may assess needs, explain programs and suggest/promote alternative products or services.
*This is a remote position and can be located anywhere within the United States.
Essential Job Functions:
- Identify, evaluate and prioritize caller needs, questions and concerns.
- Formulate plans of resolution and respond appropriately and efficiently.
- Maintain and restore customer satisfaction and partner with other teams as needed.
- Perform problem analysis, problem determination and recommended resolutions to the callers in accordance with standard protocol.
- Proactively educate caller on program benefits.
- Meet or exceed established call center metrics, attendance standards and quality levels.
- Use computer tools to accurately process and document information.
- Develop rapport with callers and appropriately adjust communication style.
- Provide accurate information about Sharecare programs and services.
- Escalate issues internally and follow up on escalated issues.
Qualifications:
- High School Diploma
- Prior experience in a customer service related field preferred
- Great communication skills
- Must be able to multi-task
- General working knowledge of Microsoft Word & Outlook
- Computer keyboard proficiency and internet navigation skills required
- Have the ability to work effectively with others in a team environment
- Ability to thrive in a fast-growing always changing environment
HOW TO APPLY
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CLICK HERE for full details and to apply for this Remote Customer Service Representative position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
