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by Chris Durst May 13, 2024
| As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon! |
Liberty Mutual is hiring Remote Customer Service Representatives from across the country (except for AZ, AK, AL, CA, HI, GA, KY, IL, MD, MT, NY, and DC)!
Please note, when these positions come up they always fill quickly, so apply or share asap if interested! The start date is July 15.
The job includes approximately 14 weeks of paid training. Requirements include strong oral, written, and interpersonal communication skills.
There are two different pay ranges in this job posting, $36,900-$67,400 and $41,400-$51,900. We’re not sure which one most accurately reflects the current offering, but we’ll let you know if we land on the answer!
Here’s an excerpt from the listing:
The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
Description
We are currently hiring for start date of July 15th, 2024
This is a 24-7 / 365 day position.
Shift start times: After 10:30 AM EST
You will be required to work ONE weekend day
100% attendance is required-no time off will be granted during training
Before you apply, please read through all the information below.
Location: Remote/virtual
The following states are EXCLUDED from eligibility: Arizona, Alaska, Alabama, California, Hawaii, Georgia, Kentucky, Illinois, Maryland, Montana, New York, and Washington DC.
As a Gold Trusted Advisor, we operate as an extension of our independent agents. As a licensed agent, you will support our Independent Agents and policyholders 24 hours a day/7 day a week/ 365 days a year. Taking inbound phone calls, building rapport, expressing empathy, and quickly identifying, and resolving the customers’ needs while educating them on the products and services we offer to protect what they value most.
At the heart of growing our program is you – our valued employee! We focus our efforts to help you become a subject matter expert as a Gold Trusted Advisor. We create a development plan to help you build additional skills and capabilities as you continue to advance your career with Liberty Mutual/Safeco Insurance.
Our hours of operation are from Monday through Sunday, 7:00 am-12:15 am PST. We support our customers 24 hours a day/7 day a week/365 days a year, so our customer service representatives need to be flexible to work within the hours of operation, plus weekends and holidays. All schedules will include at least one weekend day (Saturday and/or Sunday) each week.
Paid Training: Mandatory attendance is critical to your success and as such is required for the duration of training and performance will be continually assessed throughout. Training is Monday-Friday for these hours within your particular time zone:
- 7:00 AM-3:45 PM PST
- 8:00 AM-4:45 PM MST
- 9:00 AM-5:45 PM CST
- 10:00 AM-6:45 PM EST
(40 hours per week) for approximately 14 weeks.
The salary range for this position is $41,400 – $51,900 and depends on where you live in the country.
Bilingual English/Spanish Candidates strongly encouraged to apply.
Responsibilities:
- Working in a fast-paced call center environment taking inbound phone calls back-to-back with a structured schedule
- Held to high standards to meet/exceed targeted metrics and objectives related to schedule adherence, call handling time, and lead generation
- Interprets policy contracts to insured based on expert knowledge of personal lines auto products
- Understands aspects of billing systems as it pertains to policy coverage
- Identifies and communicates transactions and impact to the policy premium
- Evaluates and makes decisions regarding exceptions to payment plan and fees
- Proficiently utilizes online reference materials relating to auto policies to provide confident, accurate, and efficient
- Develops and maintains product, procedural, and technical systems knowledge
- Completes licensing and continuing education requirements
- Delivers expertise by identifying and analyzing customer and agent needs to ensure high satisfaction, growth, and retention of business
- Provides counsel, guidance, and suggestions to our customers to adequately cover and protect what they value most. This is done by using upselling and cross-selling sales skills to educate customers and agents on new and existing insurance products & services
- Maintains and tracks accurate data in various computer systems
Qualifications
- Ability to be licensed in 50 states
- Associate’s degree in a business-related field or equivalent training recommended
- Minimum of 18 months’ work experience required in a fast-paced environment
- Ability to review, record and organize written data from a variety of sources with no pre-established format
- Excellent oral, written, and interpersonal communication skills and the capacity to multi-task in a structured work environment are required
- Proficiency with computers is mandatory
- Knowledge and ability to use Microsoft Office tools is necessary
HOW TO APPLY
(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)
CLICK HERE for full details and to apply for this Remote Customer Service Representative role. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
