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by Chris Durst Aug. 20, 2024
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Ross Stores, the largest off-price retailer in the United States, has posted a Remote Customer Service Representative position to their careers page.
In this role, you will respond to customer inquiries through phone, letter, e-mail and fax. The Remote Customer Service Representative is responsible for answering and responding to inquiries regarding store operations, financial issues and merchandise refunds.
A college education is not required, but applicants should have very strong written and verbal communication skills, know their way around Microsoft Word, Excel, and Access, and customer service experience is also preferred.
The posted pay range for this role is $17.07-$27.38/hr. and will be dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location.
“This position may be performed remotely anywhere within the United States.”
Following are excerpts from the Remote Customer Service Representative job posting:
We are the nation’s largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.
As part of our team, you will experience:
- Success. Our winning team pursues excellence while learning and evolving
- Career growth. We develop industry leading talent because Ross grows when our people grow
- Teamwork. We work together to solve the hard problems and find the right solution
- Our commitment to Diversity, Equity & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.
Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.
GENERAL PURPOSE:
Responsible for maintaining all store policies and procedures as well as managing the distribution, indexing and tracking of resulting documentation.
The base pay range for this role is $17.07 – $27.38. The base pay range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.
ESSENTIAL FUNCTIONS:
- Customer Service Issue Resolution
- Responds to customer inquiries through phone, letter, e-mail and fax. Associate is responsible for answering and responding to inquiries regarding store operations, financial issues and merchandise refunds.
- Resolves customer complaint issues by phone, e-mail, and letters.
- Provides an excellent level of customer service both internally and externally.
- Utilizes strong phone skills when speaking with customers. Has the ability to listen, sympathize, and respond in a friendly manner to customer issues.
- Understands and implements Ross policies and procedures consistently.
- Records all inquiries in the Customer Call database.
- Interacts and follows up with District Managers, Stores, and other Corporate Departments.
- Associate must develop and maintain advanced knowledge of Ross Refund Control, Electronic Journal, Valuelink, Client Line, Solutran and the Customer Service Call database.
- Ability to work well within a team environment as well as independently.
- Demonstrates the ability to use good judgment when evaluating obstacles and arrives at a suitable solution without the loss of productivity.
- Maintenance & Miscellaneous Projects
- Responsible for maintaining all necessary records while keeping current on the day to day workload. Responses to customers in a timely manner.
- Processes all resulting paperwork from customer inquiries, i.e. check requests, responses to customer e-mail, letters and phone calls responding to lost gift cards , credit issues
- Provides support for Store Operations projects as needed.
COMPETENCIES:
- Customer Service
- Adaptability
- Communication
- Collaboration
- Integrity
- Conflict Management
QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
- High school diploma
- 2 years customer service experience preferred
- Very strong written and verbal communication skills
- Intermediate MS Office skills – Word, Excel, and Access
- Second language desirable
PHYSICAL REQUIREMENTS/ADA:
This position may be performed remotely anywhere within the United States.
HOW TO APPLY
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CLICK HERE for full details and to apply for this Remote Customer Service Representative position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
