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by Chris Durst Sept. 10, 2024
| As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon! |
CVS Health has posted a Remote Customer Service – Aetna Answer Team Consultant role to their careers page.
Per the listing the final day to apply is 9/20/2024. But apply early, as companies can turn off the tap at any time!
In this role, you’d respond to client requests involving issues such as enrollment and billing, commissions, technical support, and other routine inquiries.
Communications would be handled by phone, letter, and email.
No college is required. The posted pay range is $17- $31.30/hr.
The benefits appear to be broad.
Following are excerpts from the Remote Customer Service – Aetna Answer Team Consultant job posting:
Serves as a single point of contact on a client-facing team in a call center environment. Responds to client service requests and issues, including enrollment and billing, commissions, technical support, install/group administration, and all other routine customer service inquiries. Delivers first-call resolution for 90-95% of inquiries by accurately identifying, researching, and resolving issues based on the initial phone call/letter/email from the client.
Required Qualifications
- Work From Home.
- Prior Call center experience.
- Experience in use of process improvement and root-cause analysis methodologies preferred.
- Capability to develop technical acumen.
- Strong client-facing orientation.
- Demonstrated exceptional customer service skills.
- Demonstrated problem solving skills.
Education
- High School Diploma or GED equivalent required.
Pay Range & Benefits
The typical pay range for this role is: $17.00 – $31.30
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
We anticipate the application window for this opening will close on: 09/20/2024
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
HOW TO APPLY
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CLICK HERE for full details and to apply for this Remote Customer Service – Aetna Answer Team Consultant position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
