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by Chris Durst Jan. 16, 2025
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Service Titan, a cloud-based software company, has posted a new Remote Customer Support Advocate job to their careers page.
In this role, you will “become a ServiceTitan subject matter expert and quickly grow your career in meaningful ways.” You will assist customers with all aspects of our software via phone, chat, email, and screen-sharing sessions.
Applicants should have excellent people skills (empathy, patience, confidence, good humor); the ability to thrive in a feedback-oriented culture; self-motivation; and be a resourceful problem-solver.
The posted pay range is $41,000 – $58,000 per year. The company also offers a comprehensive benefits package including medical, dental, and vision for you and your family). They also have an attractive parental leave and support package.
Hiring in the United States – no state hiring exclusions are noted.
Following are excerpts from the Remote Customer Support Advocate job posting:
As a Customer Support Advocate (CSA), you’ll have the opportunity to become a ServiceTitan subject matter expert and quickly grow your career in meaningful ways. Our CSAs have the highest rate of internal transfers across the organization. The opportunities to build an exceptional customer experience and make an impact are endless.
What You’ll Do:
- Utilize support tools to assist customers with all aspects of our software via phone, chat, email, and screen-sharing sessions
- Become a product expert and develop creative solutions and workflows that best meet customer needs
- Influence product changes by submitting bugs to our developers and ensuring resolution of bug fixes
- Champion customer needs by sharing feedback and concerns with internal stakeholders
What You’ll Bring to the Remote Customer Support Advocate Role:
- Excellent people skills: must be empathetic, patient, confident, good-humored, and able to interact well with a broad spectrum of personality types
- Ability to thrive in a feedback-oriented culture and stay level-headed in a challenging, rapidly changing environment
- Self-motivated and able to master complex software
- An efficient, effective, and resourceful problem-solver with strong critical thinking skills and troubleshooting abilities
- Quickbooks/accounting knowledge a plus
- Pacific Time: 8:00 am -5:00 pm
- Mountain Time: 9:00 am – 6:00 pm
- Eastern Time: 11:00 pm – 8:00 pm
Be Human With Us:
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us.
What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:
Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
Compensation & Benefits
At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $41,000 USD – $58,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.
HOW TO APPLY
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CLICK HERE for full details and to apply for this Remote Customer Support Advocate position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
