Closing 4/13 at 11 am EST — Non-Phone — Remote Customer Support Agent — Up to $81,000/yr.

Posted on by ratrace
Planning Center Customer Support Agent Featured Post (1)

by Rat Race Rebellion       April 12, 2026

⚠️ UPDATE: The employer is no longer accepting applications for this position. Listings can close quickly! Subscribe to our daily newsletter to get the latest vetted remote job leads delivered straight to your inbox so you don’t miss the next one.

About Planning Center

Planning Center, founded in 2006, has become a trusted partner for over 90,000 churches globally. The company operates independently without debt or external investors, focusing on creating web and mobile tools that help churches manage communication, events, and data efficiently. With a commitment to solving real-world problems, Planning Center has established itself as a leader in church management solutions.

Planning Center offers full-time remote positions with flexible schedules. The Customer Support Agent roles are split between two shifts, from Sunday to Wednesday and Tuesday to Friday. Regular collaboration is facilitated through digital tools, with in-person gatherings at the Carlsbad, CA office three times a year.

What Your Day Will Look Like

As a Customer Support Agent, you will provide empathetic support primarily through email and chat, with ninety-seven percent (97%) of interactions handled through written communication. You will assist customers by understanding their needs, explaining product features, and meeting performance targets. You’ll also collaborate with the team to improve documentation and internal processes.

Responsibilities & Expectations

  • Provide Support: Assist via email, chat, phone
  • Clarify Needs: Ask questions to identify issues
  • Understand Products: Know core functions
  • Meet Targets: Achieve set performance goals
  • Improve Docs: Suggest edits, additions
💡 Not a match for these duties? Browse similar active Non-Phone Jobs right here.

Relevant Experience & Skills Required

  • Education Requirements: No degree required
  • Communication Skills: Excellent verbal, written skills
  • Problem Solving: Simplify complex issues
  • Team Collaboration: Work effectively with others
  • Technical Aptitude: Experience with software, computers

Compensation & Benefits

The compensation for this role is $71,000 – $81,000/yr..

💡 Not the right fit? Check out these related roles:

Before You Apply: Resume Tips for this ATS

Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:

  • Make sure the words “Customer Support,” “Problem Solving,” and “Communication Skills” appear in your past experience if applicable.
  • Highlight any specific experience you have with Slack, Asana, or Notion.
  • Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.

HOW TO APPLY

Apply on Planning Center Job Page

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