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by Chris Durst Feb. 18, 2025
| As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon! |
Moodle, a learning platform or course management company, has posted a Remote Customer Support Agent job to their careers page.
UPDATE: This one filled super-fast. It looks like the company received all the applications it needed and has deleted the job listing. For more jobs like this, see our Daily Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel!
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In this role, you will be assisting Moodle’s US customers with product questions and account management. You will also help the company to maintain and improve support processes and documentation.
Applicants should have experience in a ticket-based Customer Support role; experience with software ticketing and CRM tools; experience writing and maintaining internal process documentation; experience in and ability to work with multidisciplinary teammates; and the flexibility to occasionally work within diverse timezones.
The posted pay range is $40,000-$50,000 per year, and the company provides a benefits package, including health insurance coverage, 401(k) contribution and much more.
Hiring in the United States – nationwide.
Following are excerpts from the Remote Customer Support Agent job posting:
Moodle’s Global Services Delivery team provides services in learning design, implementation support, training, hosting, custom development, and support for Moodle LMS, Moodle Workplace, as well as other Moodle products.
We’ve built a passionate team of hard-working and driven people from all over the world, united by a shared belief in the ability of our platform to make a positive difference to our world. We respect our colleagues and value an open and innovative workplace, filled with integrity and of course a strong focus on education (yes, these are our company values!)
What your new job can look like…
With the pace of Moodle, no two days will ever be the same! But most days will involve a mix of:
- Assisting Moodle’s US customers with product questions and account management
- Maintaining and improving support processes and documentation used by team members and users
- Working closely with other Moodle team members (Learning Design, Sales, Technology and Development)
- Assisting other Moodle product and service teams with tier 1 support and eventually tier 2 as part of your development
- Engaging in some project work to help improve Moodle´s support processes, systems and documentation
Requirements
We’d love to meet you… Especially if you can talk to us about your:
- Experience in a ticket-based Customer Support role
- Experience with software ticketing and CRM tools
- Experience writing and maintaining internal process documentation
- Experience writing and maintaining customer-facing process documentation
- Experience in and ability to work with multidisciplinary teammates
- Flexibility to occasionally work within diverse timezones
You’ll sweep us off our feet if you have:
- Experience with Moodle or Learning Management Systems
- Experience in a remote working role
- Experience supporting a web-based software product
- Additional languages such as Spanish
- Willingness and ability to receive security clearance to work on projects for US and state government entities
Compensation & Benefits – What’s in it for you?
We’ve already talked about the importance we place on achieving our mission to empower educators to improve our world, our passion for our values and some of the cool things we are doing as a company.
So what about this?!
- Fully remote opportunity, working from home or wherever suits you
- Flexible work schedule
- Goal driven, competitive, supportive, and fun Account Management and Sales Team!
- Culture that fosters personal growth and development
- Compensation consists of base salary, ranging from $40k-50k.
- Plus, we’ll provide you with a benefits package, including health insurance coverage, 401(k) contribution and much more.
HOW TO APPLY
(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)
CLICK HERE for full details and to apply for this Remote Customer Support Agent position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
