.
by Chris Durst Sept. 25, 2024
| As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon! |
Housecall Pro, a software company that caters to HVAC, Plumbing, Electrical, Cleaning, and other businesses, has posted a Remote Customer Support Representative job.
Update – Darn, this one filled fast! It looks like the company received all the applications it needed and deleted the listing. For earlier alerts on our job postings, join our free Telegram channel. For more jobs like these, see our Daily Jobs and Gigs page. Good luck to anyone who squeaked through!
************
In this role, you will be the primary point of contact for the company’s customers. You’ll help troubleshoot and provide assistance, suggest solutions, and recommend improvements.
Applicants should have excellent English reading, writing and verbal communication skills, at least one year of customer service experience, live chat support skills, and at least a high school diploma or equivalent.
The listed pay range is $18-$21.60/hr. (includes base and potential performance bonus).
Hiring in the United States — no state hiring exclusions are mentioned in the job post.
Following are excerpts from the Remote Customer Support Representative job posting:
Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes.
We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.
We also offer:
- A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
- Paid holidays and flexible, take-it-as-you-need-it paid time off
- Monthly tech reimbursements
- A culture built on innovation that values big ideas, no matter where they come from
Role Overview:
As a Specialist, Customer Support, you are a problem solver our users rely on. You are patient and use active listening skills to address our service professional’s (our Pro’s) concerns with care. You are comfortable on the phone, and are effective in finding the information to identify the root cause or concern. Your dedication to providing top-notch service and finding solutions makes you an essential part of our customer support team.
Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our Pros. Our success is their success.
What you do each day:
- Act as a primary point of contact with our customers – the Pros
- Manage and prioritize our support channels with speed and accuracy
- Quickly identify and escalate Pros to applicable resolution path
- Prompt attention to detail to resolve Pro issues with limited information
- Troubleshoot issues and provide assistance to a broad base of customers
- Recommend improvements to Pros’ current workflows and provide relevant knowledge of how the software works
- Provide Pros with best practices on how to more efficiently run their business
- Suggest creative solutions or workarounds when possible to resolve a Pro’s need
Qualifications:
- 1+ years experience in full-time customer support, account management, or sales
- 1+ years experience in live chat support
- High school diploma or equivalent; Bachelor’s degree is a plus
- Experience in developing relationships with new customers
What will help you succeed:
- Excellent English reading, writing and verbal communication
- Hard-working and reliable
- Bilingual (English/Spanish) is a plus
- Flexibility to periodically work on weekends or on weekdays before 8am or after 5pm
- Professional attitude and demeanor when interacting with others
Compensation & Benefits
This role is open to candidates and the expected compensation range for this role is $18-$21.60/hour (includes base and potential performance bonus). The specific hourly rate for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.
Applicants must be currently authorized to work in the United States on a full-time basis.
HOW TO APPLY
(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)
CLICK HERE for full details and to apply for this Remote Customer Support Representative position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
