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by Chris Durst July 23, 2024
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TherapyNotes, a software company operating in the behavioral health sector, has posted a Remote Customer Support Representative position to their careers page.
In this role you will “guide psychologists, therapists, counselors, social workers, psychiatrists, and practice administrators through account set-up, complex support requests, and other challenges they may face with the TherapyNotes software.”
Currently, the company is seeking qualified applicants from these time zones: Pacific Standard Time (PST), Mountain Standard Time (MST), and Central Standard Time (CST) zones.
This is not an entry level position. Applicants should have 5+ years of experience working in customer service, excellent verbal and written communication skills, and 2+ years of experience working remotely.
The posted pay rate is $50,000 per year.
TherapyNotes also has comprehensive, employer-provided medical, dental, vision, life, and disability insurance. They also have a retirement plan and an annual profit sharing and bonus plan.
Following are excerpts from the Remote Customer Support Representative job posting:
At TherapyNotes, we are a growing team of passionate and talented individuals. Our team thrives on collaboration and innovation, continually pushing the boundaries of what EHR software can do. We pride ourselves on our ability to adapt to the ever-evolving landscape of healthcare and technology, staying at the forefront of industry trends.
We believe in pushing each other to learn and solve complex problems, fostering an environment where your skills and expertise will flourish. Together, we are shaping the future of behavioral health software, making it easier for clinicians to provide the best possible care to their patients.
If you are passionate about technology, mental health, and making a difference, TherapyNotes is the place where you can realize your potential.
Position Description
TherapyNotes is seeking experienced and professional Customer Success Representatives in the Pacific Standard Time (PST), Mountain Standard Time (MST), and Central Standard Time (CST) zones. As a Customer Success Representative at TherapyNotes, you will join a team of dedicated software support representatives to help our prospective and current customers manage their TherapyNotes accounts. You will guide psychologists, therapists, counselors, social workers, psychiatrists, and practice administrators through account set-up, complex support requests, and other challenges they may face with the TherapyNotes software. This is an inside customer support position within our corporate office.
This role is an exciting, fast paced opportunity that involves daily interaction with customers as well as the entire TherapyNotes business team. Our growing team is located remotely and on-site in Horsham, PA.
Responsibilities
Technical and Business Software Training – Train customers on how to properly navigate and use the TherapyNotes software, educate customers about core software features, and help answer complex questions and support calls about specific TherapyNotes functions
Inbound Call and Email Support – Monitor a high volume of support requests and provide support assistance to behavioral health professionals, practice administrators, medical billers and patient appointment schedulers
Customer Support Documentation – Maintain call and email database by logging support ticket information in multichannel customer support / help desk software applications
Be Accurate and Maintain High Standards – Maintain high standards, attention to detail, accuracy and completeness
Become Knowledgeable – Maintain strong knowledge and a thorough understanding of TherapyNotes features and value adds
Requirements
- 5+ years of experience working in customer service
- 2+ years of experience working in a high-volume call center or phone support role
- 2+ years of experience working remotely
- Experience with multichannel customer support / help desk software is a plus
- Excellent computer and technical problem-solving skills required
- Excellent verbal and written communication skills
- Effectively exchange information via telephone, email, and instant messaging platforms
- Ability to exercise composure when operating under stressful situations
- Excellent time management skills
- Team player that carries their weight, has a willingness to grow and strives for excellence
- Interest in working in an entrepreneurial, small to mid-sized business environment
Flexible work hours required including limited nights and weekends
Benefits
- Competitive salary – $50,000/year
- Over time opportunities available
- Employer provided medical, dental, vision, life, and disability insurance.
- Retirement plan with company contribution
- Annual company profit sharing and bonus
- Personal development/training budget
- Open, collaborative work environment
- Extensive 2-week onboarding plan
- Comprehensive mentorship program
HOW TO APPLY
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CLICK HERE for full details and to apply for this Remote Customer Support Representative position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
