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by Chris Durst Apr. 25, 2024
| As we write, this Remote Customer Support Specialist job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon! |
Tovala, a fresh meal delivery service company, has posted a Remote Customer Support Specialist position to their careers page.
In this Remote Customer Support Specialist role, you would help customers with ordering, and help them learn to use the Tovala Smart Oven. Communications would take place via incoming calls, chats, and emails.
Per the listing, this is a full-time role with shifts ranging between 8:00 am to 11:00 pm CT, including weekends.
The posted pay range is $19 – $21 an hour.
The company is hiring in the United States — no state hiring exclusions are noted in the job posting.
Here’s an excerpt from the Tovala job description:
As a Tovala Remote Customer Support Specialist, you will work with the Support Team to help our customers have a seamless and enjoyable experience with our company — from ordering a Tovala Smart Oven to cooking a delicious Tovala Meal in their home, educating and troubleshooting anything in between. You’ll be a front-line agent who greets incoming chats, calls, and emails and ensures that questions or concerns from our customers are addressed in a timely, appropriate, and fun manner. You will aim to provide support for the team that is above and beyond and work to add an element of surprise and delight to all customer interactions. You will also be providing vital insights to the rest of the team to help improve our products and services. We are continuing to shape our service and build our brand, and customer support is an essential piece of that.
As a Remote Customer Support Specialist, you will have the option of working remotely and also the chance to come into the office to collaborate with the team. You will be providing customer support during shifts with times ranging between 8:00 am to 11:00 pm CT, including weekends.
How you’ll spend your time at Tovala
- Meet daily, weekly, and monthly KPIs (key performance indicators)
- Monitor and respond to escalated inquiriesDevelop expert-level knowledge of Tovala and support processes
- Use ticket data analysis to identify opportunities for product improvementsIdentify urgent trends and communicate to Support Leadership
- Use the appropriate macros and shortcuts to respond to customer inquiries, be prepared to craft responses from scratch when necessary
- Help monitor daily workflows to take necessary action to meet service levels
- Responsible for creating a positive environment and demonstrating the Tovala values while collaborating with team members
- Continuous improvement mindset and comfortable with constantly changing environment
- Maintaining high customer satisfaction
- Have fun! We want our customers to feel like they are truly a part of the Tovala family. A family that supports, solves problems, educates, and celebrates together while sharing the goodness of eating better
Requirements
- At least 1-3 years of customer service experience (preferred)
- Knowledge of customer service operational best practices
- Experience troubleshooting IT device issues is a plus
- Experience with Zendesk or similar support tools (preferred)
- Physical demands: sitting, vision for machine or computer operations
- You are available to work extended business hours and weekend shifts
About You
- You’re extremely responsive and patient.
- You are positive and proactive in resolving customer issues
- You live for good food, so you understand the importance of a good home-cooked meal.
- Strong verbal and written communication skills
- Masterful problem-solving skills – identifying the root cause and customer needs
- Strong computer skills, fast typing skills, and light technical troubleshooting experience
- Ability to multi-task and work cross-functionally – we are a fast-growing and fast-paced company
- A sense of humor and a team player
$19 – $21 an hour
The values we hold dear
- Put the team first: We put what is best for the broader team ahead of what is best for ourselves or our immediate department.
- Get s#!t done (well): We celebrate people at all levels for delivering high impact work that expands the bounds of what we’re able to do.
- Connect the dots: We engage with curiosity to learn how our work impacts others so that we can problem-solve holistically and work collaboratively.
- Be Direct: We share our perspective openly and directly, even when it feels difficult to do so.
- Embrace the obstacles: We rise to meet challenges with a sense of urgency, resolve, and optimism.
- Champion the customer: We consider and prioritize our customer in all of our decisions
At Tovala we‘re committed to building a workplace that represents a variety of backgrounds, skills, and perspectives and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Everyone is welcome here!
HOW TO APPLY
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