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by Chris Durst Apr. 29, 2024
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Truework, an income and employment verification platform, has posted Remote Customer Support Specialist roles to their careers page — both full-time and part-time.
The FULL-TIME schedule is Monday through Friday, 8:00 AM to 5:00 PM Pacific Standard Time.
The PART-TIME schedule is flexible, up to 25 hours per week, with shifts assigned Monday through Friday between 5:00 AM to 5:00 PM Pacific Standard Time.
The company is looking for applicants who are motivated and independent thinkers with strong experience in high-volume call centers. Applicants should have a minimum 2 years of experience providing technical support in a high-volume call center or similar environment.
The posted pay range is $16 – $21 per hour and the full-time position offers benefits including, employer-sponsored insurance options for medical, dental and vision, life insurance, STD, LTD; paid parental leave, and 401(k) through Guideline.
Here’s an excerpt from the Truework job posting:
As a Customer Support Specialist at Truework, you will play a key role in helping us deliver our product to our customers daily. Our operations team sits between our customers and back-end platform, playing a critical role in delivering a best-in-class experience to the hundreds of thousands of unique users our product and web application serves each month.
We are looking for a motivated and independent thinker with strong experience in high-volume call centers. We value tenacious curiosity and the ambition to deliver diamond-level service without exception.
Responsibilities
- Independently resolve high volumes of inbound tickets via phone, email, and chat, aiming to solve 50-60 daily (25-40 for part-time) tickets while meeting SLAs.
- Troubleshoot complex technical issues, providing clear solutions to customers.
- Engage in proactive customer outreach initiatives to minimize recurring issues.
- Adhere to internal procedures to ensure exceptional customer service and compliance with regulatory standards.
- Communicate effectively with internal teams and customers, ensuring all necessary information is gathered to support
- Truework platform users.
- Escalate ambiguous issues to the appropriate teams for resolution.
- Continuously improve the income and employment verification process by understanding its nuances and identifying potential bottlenecks.
FULL-TIME: The work schedule for this role is Monday through Friday, 8:00 AM to 5:00 PM Pacific Standard Time.
PART-TIME: The work schedule for this role is flexible, up to 25 hours per week, with shifts assigned Monday through Friday between 5:00 AM to 5:00 PM Pacific Standard Time.
Our Customer Support Specialists work 100% remotely from home, and a reliable high-speed internet connection is required.
You may be a fit for this role if you
- Have a minimum 2 years of experience providing technical support in a high-volume call center or similar environment
- Are dedicated to delivering a world-class customer experience
- Hold yourself to the highest standards when it comes to organization and efficiency
- Thrive in a fast-paced, collaborative environment
- Are resilient and known for remaining calm in high-pressure situations
- Have excellent verbal and written communication
- Are highly disciplined and can juggle multiple moving pieces and details at once
- Have a proven track record of excellence
- Are adaptable and motivated with a strong work ethic
- Prioritize security in your personal and professional lives. We handle sensitive personal data and put security above all else when making critical business decisions.
Would be nice to have
- A Bachelor’s degree in a related field
- Enjoy following a process and are motivated to point out areas for continuous improvement
Compensation
Our cash compensation for this role is targeted at $16 – $21 per hour. Final offer amounts are determined by multiple factors including candidate expertise.
HOW TO APPLY
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CLICK here for FULL-TIME or here for PART-TIME for full details and to apply. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
