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by Chris Durst Dec. 12, 2024
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Carenet Health, a subsidiary of Rite Aid, has posted a Remote Healthcare Customer Service Rep job to their careers page.
In this role, which starts on 1/16/25, you will be doing outreach to patients to schedule appointments for preventative health screenings, assess for high risk or other healthcare appointments. You will also make welcome calls and assist members and patients with benefits and insurance information, and conduct patient surveys.
Applicants should have at least a high school diploma or GED; strong computer experience (data entry, screen navigation, keyboarding); experience with Microsoft Outlook (email) and Word; excellent customer service skills; and great written nd oral communication skills.
The posted pay rate is $15 per hour.
The company provides a comprehensive benefits package that includes health, dental, and vision insurance, a 401(k) plan with company match, paid time off (PTO) and holidays, flexible spending accounts (FSAs), employee wellness programs, and career development opportunities.
Following are excerpts from the Remote Healthcare Customer Service Rep job posting:
If you are passionate about healthcare and supporting patients with their healthcare needs, empathetic, patient focused and enjoys interacting with patients, patient representatives, providers, pharmacies and more, then this may be the position for you. Did we mention this was a remote, work from home position?
Responsibilities
Some of what you will be doing:
- Enjoy making outbound calls and reaching out to patients, members, and customers
- Outreach to patients to schedule appointments for preventative health screenings, assess for high risk or other healthcare appointments
- Have a passion for helping patients make decisions that will enhance their healthcare experience
- Make welcome calls and assist members and patients with benefits and insurance information
- Outbound calls to conduct surveys
- The best part, you will be making a difference in someone’s life!
How to thrive when working at home:
- Safety
- Choose a consistent work area/office
- Make your area physically safe
- Stay organized
- Personalize your desk!
- Security
- Privacy matters
- Keep it quiet – remember, we are dealing with patients!
- Protect your computer
- Support
- Communicate
- We coach and focus on your performance
- Quality matters
- Success
- Get ready for work!
- Prepare yourself mentally
- Use your resources
- On your break, get outside once in a while
Why Carenet?
For more than 30 years, Carenet Health has pioneered advancements for an experience that touches all points across the healthcare consumer journey. In fact, we interact with 1 in 3 Americans every day, delivering positive healthcare experiences and improving outcomes. From best-in-class clinical expertise to personalized and automated solutions, we integrate the power of human touch with data-driven technology in our mission to make healthcare better for all.
Qualifications
To be eligible for the position, a minimum internet download speed of 100Mbps and upload speed of 20Mbps are necessary.
We want you to be successful, so these are some of the qualifications required:
- High School Diploma or General Education Degree (GED) required – this will be verified during background check
- Strong computer experience (data entry, screen navigation, keyboarding),
- Experience with Microsoft Outlook (email) and Word
- Excellent customer service skills
- Ability to adhere to daily schedules and duties
- Excellent oral and written communication skills
- Excellent demonstration of caring and compassion
- Able to provide 2 monitors at least 22 inches with HDMI and Display ports
Remote Healthcare Customer Service Rep Compensation & Benefits
At Carenet Health, we value the expertise and dedication of our team members, and we are committed to offering an appealing compensation package. The wage for the Healthcare Customer Service Rep is $15.00 per hour.
In addition, we offer a comprehensive benefits package that includes health, dental, and vision insurance, a 401(k) plan with company match, paid time off (PTO) and holidays, flexible spending accounts (FSAs), employee wellness programs, and career development opportunities.
HOW TO APPLY
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NOTE: Carenet is a slow 🐢🐌 loading site. Be patient… >> CLICK HERE for full details and to apply for this Remote Healthcare Customer Service Rep position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
