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by Chris Durst Nov. 15, 2024
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Humana, a Fortune 100 company in the health insurance sector, has posted Remote Inbound Contacts Representative openings to their careers page.
In this role you would address incoming telephone, digital, or written inquiries.
The pay range is $34,500 – $47,400 per year. “Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense…”
Equipment is provided.
Benefits start on day one, and appear to be broad.
Following are excerpts from the Remote Inbound Contacts Representative job posting:
The Inbound Contacts Representative represents the company by addressing incoming telephone, digital, or written inquiries. The Inbound Contacts Representative performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.
This is a Work from Home Position
Essential Functions
- Ensure accurate and timely processing of all requests by taking appropriate action, such as scheduling appointments, taking messages, transferring calls to appropriate staff.
- Resolve patient issues through independent problem solving and with a goal of first call.
Required Qualifications
- Strong customer service skills with an emphasis on written and oral communication to respond to inquiries and service requests professionally.
- Active listening, with a high degree of empathy
- Ability to remain calm and helpful even when dealing with upset patients.
- Demonstrate a patient centric mindset and a high sense of urgency to solve patient requests.
- Knowledge of basic help desk software, computer software and Microsoft Office applications including Microsoft Word, Excel, and Outlook
Preferred Qualifications – Remote Inbound Contacts Representative
- Bilingual English (read, write & speak) and Spanish (speak)
- A minimum of one (1) year of previous experience working in an inbound customer service call center.
- High school diploma or equivalent
- Ability to handle high call volume and multi‐task while providing an exceptional customer experience.
- Experience in E-Clinical Works or other electronic medical records system such as Epic, Athena Health, NextGen.
- Experience with use of virtual contact center solutions such as 8×8 Virtual Contact Center, Genesys, Ring Central, Five/9, etc.
- Knowledge of and strict adherence to HIPAA
Scheduled Weekly Hours: 40
Interview Format – HireVue
As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.
Work-At-Home Requirements
- To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
- At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested.
- Satellite, cellular and microwave connection can be used only if approved by leadership.
- Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
- Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
- Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Benefits
Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including:
- Health benefits effective day 1
- Paid time off, holidays, volunteer time and jury duty pay
- Recognition pay
- 401(k) retirement savings plan with employer match
- Tuition assistance
- Scholarships for eligible dependents
- Parental and caregiver leave
- Employee charity matching program
- Network Resource Groups (NRGs)
- Career development opportunities
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$34,500 – $47,400 per year
HOW TO APPLY
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CLICK HERE for full details and to apply for this Remote Inbound Contacts Representative position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
