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by Chris Durst Sept. 25, 2024
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CCC Intelligent Solutions, a tech company with a focus on the insurance sector, has posted a Remote Inbound Customer Service Representative position to their careers page.
We love that the post states, “No prior medical insurance experience is required, as we will train individuals that are willing to continue to learn and be developed.”
In this role, you will answer inbound calls from medical providers, patients and billing services to assist in explaining services and claims information.
Applicants should have 1-2 years of customer service experience, excellent communication skills, and a strong eye for detail.
The posted pay rate for the Remote Inbound Customer Service Representative role is $18 per hour. If you hit your monthly incentive goal, you can earn up to $200 extra per month.
CCC also offers a comprehensive benefits package.
Following are excerpts from the Remote Inbound Customer Service Representative job posting:
This is a remote opportunity! Our Remote Inbound Customer Service Representative answers inbound calls from medical providers, patients and billing services to assist in explaining services and claims information. Full-time hours are available between the hours of 7:00 am – 7:00 pm Central Time Zone, Monday through Friday. Starting wage is $18.00 per hour, with the ability to earn more!
- Hit your monthly incentive goal! Earn up to $200 extra per month and up to 4 hours of extra Paid Time Off!
- Clear career path with promotional opportunities with pay increases available within 1 year dependent upon performance.
- Company culture that rewards employees for putting in the extra effort! Extra prizes and gifts are given away throughout the year!
- Annual company bonus of up to 7% based on performance
Key Responsibilities:
- Respond to incoming claim calls and log data into our propriety medical bill review system
- Provide explanation of benefits, services and claims/reimbursement procedures
- Interface with providers, patients, billing services and insurance adjusters in a professional manner
Requirements:
- Must be able to train and work in a remote environment
- No prior medical insurance experience is required, as we will train individuals that are willing to continue to learn and be developed
- High school diploma or equivalent
- 1-2 years prior customer service experience required
- Excellent verbal and written communication skills
- Attention to detail
- Ability to multi-task with customer interactions and various applications
- Possess a positive attitude and desire to provide outstanding customer service
- Ability to learn basic medical terminology
- Weekday schedule flexibility
- Career oriented
- Strong technical aptitude
- Ability to work independently
- Quiet and professional work environment free of distractions
- High-speed internet connection (DSL or cable modem – non-cellular – with minimum speed of 25 mbps download and 15 mbps upload)
Benefits
CCC offers competitive compensation and benefits to support you and your families, including:
- 401K Match
- Paid time off
- Annual Incentive Plan Performance Bonus
- Comprehensive health insurance
- Adoption Assistance
- Tuition Reimbursement
- Wellness Programs
- Stock Purchase Plan options
- Employee Resource Groups
HOW TO APPLY
(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)
CLICK HERE for full details and to apply for this Remote Inbound Customer Service Representative position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
