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by Chris Durst Apr. 22, 2024
| As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon! |
Transcom, a large company with over 30,000 Customer Experience professionals worldwide, has posted new openings for work from home Technical Support Advisors — tech support experience is NOT required.
In this role, you would “listen to the caller and use your technical expertise [acquired through Transcom’s training — for which you’ll be paid], and passion for outstanding customer service, to answer questions about products and services, or troubleshoot technical issues to find solutions.”
If you enjoy exploring technology and helping people, and you have strong English communication skills (written and verbal), this could be a fit.
DETAILS FOR US-BASED APPLICANTS:
Hiring from: AL, AR, FL, GA, ID, IN, IA, KS, KY, LA, MO, MS, NE, NH, NC, ND, OH, OK, SC, SD, TN, TX, UT, VA, WI, WV
Pay Rate: $17.31 USD per hour, plus performance-based incentives each month, earning potential
DETAILS FOR CAN-BASED APPLICANTS:
Hiring from: Manitoba, New Brunswick, or Ontario
Pay Rate: $19.50 CAN per hour, plus performance-based incentives each month, earning potential (a lower rate may appear on the job posting, but we have confirmed the $19.50 rate with Transcom’s Senior Director, Talent Acquisition).
Here’s an excerpt from the Transcom job listing:
Do you love exploring the ways technology helps you do all your favorite things?
Do you love helping people and sharing your knowledge?
Do you want to grow your career with a company that rewards your hard work?
Do you want to improve your work / life balance and work from the comfort of your home?
What’s in it for YOU!
- $17.31 USD Starting Pay (US) | $19.50 CAN Starting Pay (Canada)
- Plus performance-based incentives each month, earning potential
- Pay increases with continuous learning and advancement to new tiers of support
- (US) Pay options to meet your needs: Daily Pay, Bi-Weekly Pay, Direct Deposit, and Pay Cards
- Health Benefits for you and your family, including: medical, dental, vision
- (US) 401(k) Investment options with employer match opportunities
- Paid Vacation Time
- Computer Equipment Provided
- 100% REMOTE – Work-at-Home, including training
- Great Work/Life Balance while developing your career
- Position as a Transcom employee (not an independent contractor)
- Ability to develop your skills and grow your career
- An opportunity to work for a company passionate about people
Join our Transcom Family as a Technical Support Advisor!
You’ll be the friendly voice of our Telecommunications client to support their customers with smartphones, tablets, and computers. As a Technical Support Advisor, you’ll listen to the caller and use your technical expertise, and passion for outstanding customer service, to answer questions about products and services, or troubleshoot technical issues to find solutions.
What we are looking for:
We’ve got an exciting career opportunity for you, if you can:
- Effortlessly engage with callers, actively listen, analyze, and isolate tech issues
- Comfortably navigate multiple applications to research solutions
- Multitask in systems while patiently providing step-by-step instructions
- Calmly provide conflict resolution and navigate frustrated customer situations
- Work independently with discipline and motivation to succeed in a virtual environment where you work remotely with coworkers and supervisors from the comfort of your home.
- Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls from customers.
- Work at a desk and wear an approved headset for the duration of a full-time schedule in order to talk to customers in a high-volume, fast-paced, and sometimes stressful environment
Requirements
- At least 18 years or older
- High School Diploma, or equivalent
- Able to successfully pass a criminal background check
- (US) Able to work a full-time work week of 32-40 hours, with overtime opportunities as needed
- (CAN) Able to work a full-time work week of 35-44 hours, with opportunities for overtime during peak season (We are not currently hiring for part-time opportunities)
- Able to maintain 100% strict adherence to the assigned schedule
- Able to work a variety of shifts influenced by current business needs (including evenings, weekends, and holidays)
- Able to work full-time hours, with reliable attendance, as outlined in the assigned schedule
- Strong computer knowledge, including ability to accurately type at least 30 wpm
- Excellent English written and verbal communication skills
- Courteous and friendly with high level of professionalism
- Willingness to follow procedures and adhere to policies
- Able to multitask applications while talking to customers on the phone
- Able to thrive in a fast-paced work environment
- Able to actively listen to customer needs and demonstrate empathy
- Ability to work in an environment where you must sit, reach, communicate (verbally and electronically), type, read, multi-task, and concentrate in a prolonged setting.
- Experience in a technical support role or troubleshooting technical issues preferred
- Previous call center and/or work from home experience preferred
Location Requirements
(US) Must live and work in one of the following states:
AL, AR, FL, GA, ID, IN, IA, KS, KY, LA, MO, MS, NE, NH, NC, ND, OH, OK, SC, SD, TN, TX, UT, VA, WI, WV
(CAN) Must live and work in one of the following provinces:
Manitoba, New Brunswick, or Ontario
Work at Home Requirements:
- Transcom provides you an all-in-one computer, monitor, and headset for this position. The computer contains a built-in webcam that is required to be used for training and meetings.
- You must have a secure, quiet, distraction-free work environment without any conflicting responsibilities during your scheduled work shift. (Conflicting responsibilities may include caring for a family member)
- Your home office must have a DSL, Fiber, or Cable Internet that is hardwired into a modem/router via Ethernet. (Dial up, Wireless, Mobile Hotspot, or Satellite internet service cannot be used)
- Your hardwired internet connection must meet the minimum speed requirements:
- Minimum download speed 20 Mbps
- Minimum upload speed 3 Mbps
- Ping less than 100 ms or less
- Although the computer is provided if you are hired, you will need a home desktop or laptop computer that is hardwired using an Ethernet connection to complete the typing and internet speed assessments during the application. This is a requirement to be considered for this employment opportunity.
HOW TO APPLY
(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)
CLICK HERE [United States] or here [Canada] for full details and to apply. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
