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by Chris Durst Mar. 20, 2024
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MultiPlan, a company that helps healthcare payors manage the cost of care, has posted a new work from home Outbound Call Center role to their careers page.
In this role, you would “communicate with customers primarily by phone to verify and correct demographic information,” and do related tasks.
The pay rate for this position is posted as $17/hr. Paid training is included.
No state hiring restrictions are mentioned in the listing.
Applicants don’t have to have a college degree, but should have at least 6 months of customer service experience.
Additionally, there is a broad benefits package.
Here’s an excerpt from the MultiPlan job listing:
Outbound Call Center – $17.00/hour
Remote positions available
Imagine a workplace that encourages you to interpret, innovate and inspire. Our employees do just that by helping healthcare payers manage the cost of care, improve competitiveness and inspire positive change. You can be part of an established company with a 40-year legacy that helps our customers thrive by interpreting our client’s needs and tailoring innovative healthcare cost management solutions.
Our commitment to diversity, inclusion and belonging are part of the fabric of our company. We strive to create a workplace that fosters mutual respect and collaboration, where every talented individual can participate and perform their best work. We are MultiPlan and we are where bright people come to shine!
You can shine with us in a Customer Service Representative position by assisting callers in an engaging and professional manner.
- You will have a steady Monday through Friday 40 hour per week schedule between the hours of 8:00 am and 6:00 pm CT (9 am to 7 pm ET, 7 am to 5 pm MT). Twice per year, employees are able to pick from available shifts.
- You have the opportunity to receive an additional quarterly bonus based on performance.
- We provide an excellent paid classroom training program as well as continuous on the job coaching and mentoring. We also have advancement and growth opportunities available to employees.
- Find more information on what it’s like to be a MultiPlan employee on our Careers page at multiplan.com
JOB ROLES AND RESPONSIBILITIES
- Communicate with customers primarily by phone to verify and correct demographic information
- Research and resolve a variety of customer demographic inquiries at the point of service to ensure customer retention and satisfaction.
- Obtain information from customer and communicate feedback for follow up when required to ensure satisfactory resolution.
- Educate providers via phone to ensure inquiry resolution.
- Ensure delivery of accurate information updates for input into all of the Company’s applications.
- Serve as a liaison to other departments to provide inquiry resolution and identify center operational issues.
- Collaborate, coordinate, and communicate across disciplines and departments.
- Ensure compliance with HIPAA regulations and requirements.
- Demonstrate Company’s Core Competencies and values held within.
- Please note due to the exposure of PHI sensitive data, this role is considered to be a High Risk Role.
- The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
REQUIREMENTS
- Minimum HS Diploma or GED
- Minimum 6 months customer service experience in an office environment
- Call center or telephone experience in a similar environment or industry
- Knowledge of medical and claim terminology
- Communication (written, verbal, listening), organizational, problem solving, leadership, customer service, interpersonal, follow up and data entry skills
- Ability to demonstrate reliability and dependability
- Ability to handle escalated situations in a customer service oriented and professional manner
- Ability to maintain confidentiality in all required situations
- Ability to dissect, organize and format multiple types of complex provider data for promotional use and/or reporting
- Ability to customize communication style to educate internal and external customers
- Ability to work independently as well as part of a team
- Ability to prioritize and manage time
- Ability to use software, hardware, and peripherals related to job responsibilities, including Microsoft Excel and other Microsoft Office products
The salary range for this position is $17.00 per hour. Specific offers take into account a candidate’s education, experience and skills, as well as the candidate’s work location and internal equity. This position is also eligible for health insurance, 401k and bonus opportunity.
BENEFITS
We realize that our employees are instrumental to our success, and we reward them accordingly with very competitive compensation and benefits packages, an incentive bonus program, as well as recognition and awards programs. Our work environment is friendly and supportive, and we offer flexible schedules whenever possible, as well as a wide range of live and web-based professional development and educational programs to prepare you for advancement opportunities.
Your benefits will include:
- Medical, dental and vision coverage with low deductible & copay
- Life insurance
- Short and long-term disability
- 401(k) + match
- Generous Paid Time Off
- Paid company holidays
- Tuition reimbursement
- Flexible Spending Account
- Employee Assistance Program
- Summer Hours
HOW TO APPLY
(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)
CLICK HERE for full details and to apply. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
