by Chris Durst Jan. 29, 2024
| As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon! |
VRI, a Modivcare company, has posted a work from home Care Center Team Lead job to their careers page.
Update – Yikes! That filled fast! It looks like the company received all the applications it needed and has deleted the listing. For more jobs like these, see our Daily Jobs and Gigs page. For alerts on our job postings, join our free Telegram channel!
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This is an overnight, third shift position. You would “enable and motivate team members to deliver exceptional client experiences through ongoing support, development, empowerment, and positive reinforcement.”
Applicants don’t have to have a college degree, but should have 1-3 years of related professional experience. Full details in the job listing below.
This appears to be a 4-day workweek with hours being Wednesday – Saturday 12:00am – 10:30am EST.
The listed pay range is $19 to $21/hr. Benefits include medical, dental, vision, life, 401(4) with company match, etc.
Here’s an excerpt from VRI’s post for this position:
Are you a dynamic leader ready to embark on a journey of growth and success? We’re on the lookout for a passionate Team Lead to guide our Care Center to new heights at VRI!
Responsible for the hiring, development, performance and engagement of Care Center Representatives, who deliver compassionate and valued support to VRI’s parents and grandparents. The Team Lead fosters a collective team culture that emphasizes mutual support and embraces industry and call center best practices. This position serves as a developmental role at VRI and may require participation in other projects and activities outside of the primary Care Center organization.
Schedule:
- Wednesday – Saturday 12:00am – 10:30am EST
Better yet? VRI has competitive benefits and amazing perks which include:
- Medical, Dental, and Vision insurance
- Employer Paid Basic Life Insurance and AD&D
- Voluntary Life Insurance (Employee/Spouse/Child)
- Health Care and Dependent Care Flexible Spending Accounts
- 401(k) Retirement Savings Plan with Company Match
- Paid Time Off
- Paid Parental Leave
- Short-Term and Long-Term Disability
- Tuition Reimbursement
- Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)
Responsibilities
- Enables and motivates team members to deliver exceptional client experiences through ongoing support, development, empowerment, and positive reinforcement.
- Assists Care Center Managers with pulling metric data to develop and train team members which can include one-on-one meetings, sit behinds, and remote monitoring to ensure the quality of the client experience meets our parents and grandparents’ expectations.
- Assists the Care Center Manager in coaching the team through one-on-one meetings, sit behinds, and remote monitoring to ensure the quality of the client experience meets our parents and grandparents’ expectations.
- Assist Care Center Managers in development and follow through on all performance and coaching documentation.
- Able to fulfill all requirement of a care center representative.
- Manage the workload for the floor through effective escalation management, assigning secondary work, ensuring reports are completed, and understanding the
- Receiver room responsibilities.
- Partners with Talent Acquisition to identify, interview, and hire qualified Care Center Representatives.
- Leads by example in driving a culture of client centricity and ensures their team is managing daily activities appropriately to create the best employee and client experience possible.
- Ensures continuous improvement of the client experience by investigating and addressing root causes in a way that benefits the client and the business and assist with client escalations.
- Celebrate and share examples of exceptional client experiences.
- Collaborate with fellow Care Center Team Leads and Employee Support to improve the employee experience.
- Other duties as assigned.
Qualifications
- High School Diploma or GED required
- 1 – 3 years of related professional experience
- Excellent influencing skills
- Strong analytical and problem-solving skills
- Experienced at coaching peers or team members to improve performance
- An energetic pace along with a positive attitude
- Self-motivation and the ability to work independently and with teams
- The ability to engage team members and respect them as individuals
- Proficient in the use of Word, Excel, Outlook, and PowerPoint
- Excellent oral and written communication skills
- Proficient in managing multiple tasks as the same time
HOW TO APPLY
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CLICK HERE for full details and to apply. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
