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by Chris Durst Aug. 23, 2024
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Pluralsight, a technology workforce development company, has posted a Remote Product Support Representative position to their jobs page.
In this role, you will handle customer phone and email queries. These communications may be regarding technical, subscription, payment, and administrative questions from a broad audience, ranging from individual consumers to technology professionals to fellow employees.
The company stresses the point that you must have excellent communication skills to succeed in the Remote Product Support Representative position. You should also be familiar with basic technology, be a self-starter, and function well as part of a team.
The posted pay range for this role is $38,700-$47,800 per year.
Among the reasons they give for why you’ll love working with them are a competitive benefits package, unlimited PTO and Summer Fridays, and professional development funds.
No mention of the need for a college education. Hiring in the US — no state exclusions are noted in the job post!
Following are excerpts from the Remote Product Support Representative job listing:
The Product Support Representative (PSR) is the voice of Pluralsight and is instrumental in providing an exceptional customer experience with every interaction. Excellent communication skills are essential as a PSR routinely interprets technical, subscription, payment, and administrative questions from a broad audience, ranging from individual consumers to technology professionals to fellow employees. A PSR must be organized, detail oriented, and a lifelong learner who thrives on sharing knowledge with customers and the rest of the PSR team. Daily activities often include responding to customer phone and email queries, validating application or website issues, personal development time, project work, and the occasional meeting. You will be part of a team that embraces challenges and that values each person’s individuality, contribution, and input.
Who you’re committed to being:
- An outstanding communicator and effective doer. You are sincere, context-seeking and not driven by ego.
- A life-long learner. Your curiosity drives you to explore beyond the edge of your current scope.
- Organized and collaborative. You seek clarity while in a group and like to discuss evolving ideas. You work well with others with the end goal in mind.
- Able to ask detailed and specific questions, to understand nuance and to challenge conventional wisdom.
- Adept at understanding and communicating complex ideas in simple terms.
- Able to understand basic troubleshooting steps, identify issues, conduct research and follow processes.
- Punctual and responsible for your schedule, in coordination with the wider PSR team.
- Efficient at managing your time and moving between responsibilities.
- Committed to giving and receiving constructive feedback to teammates.,
- A self-starter. You like to understand the expected outcome, get the context and then work entrepreneurially to complete the work at hand.
- Has the autonomy and ability to balance the tradeoffs between risk tolerance and common sense
- Ability to Trust. You trust in yourself and maintain trust in others. Your trust is built upon good judgment.
- Having fun. Yes, this is a responsibility.
What you’ll do:
- Leverage your interpersonal and communication skills to field and resolve customer inquiries.
- Use your discretion to work within established processes yet be flexible in resolving challenging customer requests.
- Identify themes and escalate issues when appropriate to Technical Support or management.
- Communicate ways we can improve the support experience to managers and Voice of the Customer.
- Coordinate with Support team members and other departments for additional projects as needed.
- Experience you’ll bring:
- Excellent communication skills
- Experience working in a support or related role
- Higher-education preferred
- Technology-oriented, familiar with basic technology
Travel Requirements:
While Pluralsight operates under a remote and hybrid work model, we believe that in-person connection and collaboration are important. Recurring travel to our HQ in Utah may be required depending on the role and team member location.
Why you’ll love working here:
- We’re remote- and hybrid-friendly
- We’re mission driven and guided by our culture pillars
- We have a strong commitment to diversity and belonging
- We cultivate a culture of trust, autonomy, and collaboration
- We’re lifelong learners and champion team member growth and advancement
- We’ve got you covered – team member benefits include competitive compensation packages, medical coverage, unlimited PTO and Summer Fridays, wellness reimbursements, Pluralsight subscription, professional development funds and more.
Physical and Mental Requirements:
Work is performed in an office (or home office) environment and requires the ability to operate office equipment and keyboards. Sedentary work. Repetitive work. Ability to perform tasks related to documentation, data analysis, transcription and extensive content analysis. Learn new tasks, remember processes, complete tasks independently, and make timely decisions in the context of a workflow.
EEOC Statement
Bring yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age or protected veteran status. Pluralsight will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Compensation
The annual US base salary range for this role is $38,700- $47,800 USD. Pluralsight’s pay ranges vary based on work location. Talent Acquisition can share more detail during the hiring process when applicable. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. In addition to the base salary, this role may also be eligible for benefits and bonuses.
Applications must be submitted within 90 days after the initial posting date to be considered.
HOW TO APPLY
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CLICK HERE for full details and to apply for this Remote Product Support Representative position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
