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by Chris Durst Jan. 28, 2025
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Tivity Health, an administrator of fitness and wellness services, has posted a Remote Quality Control Coordinator job to their careers page.
In this role, you will conduct member surveys as part of validating participation data related to quality control and audit. You will also identify, research, and resolve partner reporting issues within gym visit data to ensure data quality.
Applicants should have a High School diploma or GED required; 2 or more years customer service experience (call center preferred); strong active-listening and verbal-communication skills; proficiency in problem-solving; effective written and verbal communication; and intermediate experience in the use of Microsoft Office (Excel and Word).
The posted pay range is $15.90-$20.67/hour.
Tivity Health also offers a comprehensive benefits package which includes medical, dental, vision, 401k with match, generous paid time off, free gym membership to over 11,000 fitness locations in the US.
Following are excerpts from the Remote Quality Control Coordinator job posting:
The Quality Control Visit Validation Coordinator serves as the primary point of contact for Tivity Health provider audit outreach. This role will focus on conducting member surveys as part of validating participation data related to quality control and audit. Validation calls will be conducted across Tivity Health’s suite of in-person, virtual, and digital offerings with primary focus on participating locations and instructors. In conjunction, this individual will identify, research, and resolve partner reporting issues within gym visit data to ensure data quality while also performing additional QC functions during the monthly processing review period.
- Conduct national provider audits to identify Fraud, Waste and Abuse resulting in provider compliance actions and resolution ensuring data integrity.
- Complete outbound calls in a timely manner to ensure deadlines, metric goals, and service level agreements are met.
- Follow communication scripts and utilize business and product knowledge to go off-script when necessary to provide a personalized member experience.
- Build positive relationships and trust by going above and beyond assuring all questions or concerns are handled and documented appropriately.
- Collaborate with analyst team and peers to review quality control principles and audit practices to develop and implement continuously improving standards and methods for inspecting and auditing providers.
- Support departments within the division with question, inquiries, and ad hoc requests.
- Assist with relevant training and collaboration to internal stakeholders as needed.
- Willingness to learn new skills to support and identify reporting issues within data utilizing analytical practices to ensure accurate reporting.
- Participate in strategic planning within the department regarding platforms, tools, workflow, and process design.
- Ability to communicate effectively both verbally and in writing.
- Perform other duties as assigned.
Qualifications
- High School diploma or GED required
- 2 or more years customer service experience (call center preferred)
- Experience working in a call center or customer-support role
- Strong active-listening and verbal-communication skills
- Proficiency in problem-solving
- Ability to multitask and manage time effectively
- Proven ability to organize essential job responsibilities
- Effective written and verbal communication
- Well versed in troubleshooting and problem-solving
- Flexibility to take on ad hoc projects to support priority initiatives
- Demonstrates a high attention to detail and critical thinking
- Creative thinker with ability to develop new processes that allow for more efficient workflow and use of resources
- Ability to think independently and formulate recommendations
- Intermediate experience in the use of Microsoft Office (Excel and Word)
Compensation & Benefits
The hourly wage for this opportunity is $15.90-20.67/hour. Compensation depends on several factors: qualifications, skills, competencies, and experience.
Tivity Health offers a robust benefits package, which includes a competitive salary, company bonus potential, medical, dental, vision, 401k with match, generous paid time off, free gym membership to over 11,000 fitness locations in the US, and other great benefits.
HOW TO APPLY
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