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by Chris Durst June 14, 2024
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Optum, part of the UnitedHealth Group family of companies, has posted a Remote Senior Customer Service Representative position to their careers page.
In this full-time, Monday through Friday job with daytime hours is open to candidates from across the United States with no mention of excluded states.
The remote Senior Customer Service Rep role involves serving as a subject matter expert for team members and internal customers. Optum will help prepare you for success with two weeks of on-the-job paid training.
Applicants should have at least a high school diploma or GED, and, “1+ years of customer service experience OR experience in a medical office, health care, call-center or office setting analyzing and solving customer problems.”
The posted pay range is $16.54 – $32.55 per hour.
Optum also offers a comprehensive benefits program.
Following are excerpts from the Remote Senior Customer Service Rep job posting:
You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Challenge can often be it’s own reward. But why settle for just being challenged when you can also be nurtured, mentored and supported as you make an impact in a fast paced career? At UnitedHealthcare, part of the UnitedHealth Group family of businesses, you can have all of the above, everyday. Now, you can take advantage of some of the best training and tools in the world to help serve our existing and new customers. As a Senior Customer Service Advocate, you’ll provide our members with the information they need to make better decisions about their health, helping them get access to the right care the first time. Every day, you’ll provide compassionate and empathetic support to 50 to 70 callers providing guidance, support, and resolution for escalated issues. This is no small opportunity. This is where you can bring your compassion for others while building your career.
This position is full-time, Monday – Friday. Employees are required to work our normal business hours of 9:00am – 6:00pm EST. It may be necessary, given the business need, to work occasional overtime or weekends.
We offer 2 weeks of on-the-job training. The hours of the training will be aligned with your schedule.
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Primary Responsibilities:
- Serve as a resource or Subject Matter Expert for team members or internal customers.
- Handle escalated calls, resolving more complex customer issues.
- Demonstrate outstanding service to identify the source of the caller’s issue and work to resolve the inquires in a timely and professional manner.
- Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics such as selecting the best benefit plan options, maximizing the value of their health plan benefits and choosing a quality care provider.
- Contact care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance.
- Assist customers in navigating myuhc.com and other UnitedHealth Group websites while encouraging and reassuring them to becoming self-sufficient with our tools.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Remote Senior Customer Service Representative Required Qualifications:
- High school diploma/GED.
- 18 years or older.
- 1+ years of customer service experience OR experience in a medical office, health care, call-center or office setting analyzing and solving customer problems.
- Proficient in translating health care-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon.
- Ability to work our normal business hours of 9:00am – 6:00pm EST. It may be necessary, given the business need, to work occasional overtime or weekends.
Preferred Qualifications:
- Prior health care experience.
- Knowledge of billing/finance and eligibility processes, practices and concepts.
Telecommuting Requirements:
Ability to keep all company sensitive documents secure (if applicable).
Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
Soft Skills:
- Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications.
- Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner.
- Proficient conflict management skills including the ability to resolve stressful situations.
California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Washington or Rhode Island Residents Only: The hourly range for this is $16.54 – $32.55 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
HOW TO APPLY
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CLICK HERE for full details and to apply for this Remote Senior Customer Service Representative position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
