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by Chris Durst Mar. 27, 2025
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Talkiatry, a psychiatry practice that provides virtual, in-network psychiatry, has posted a Remote Service Agent / Patient Care Coordinator job to their careers page.
In this role, you will field requests from patients and providers, help keep provider schedules full and optimized, and guide patients through the intake process. The role involves inbound and outbound communications, creating triage tickets, sending discharge letters, and other related tasks.
Applicants should have experience providing phone, email and chat-based customer service; experience answering phones and multitasking in a fast-paced environment; experience scheduling appointments; strong written and verbal communication skills; and excellent customer service skills. It’s a plus if you have Medical Reception experience, but it is not required.
The posted pay rate is $18 per hour.
Benefits include medical, dental, vision, effective day 1 of employment, 401K with match, generous PTO plus paid holidays, paid parental leave, and more!
Following are excerpts from the Remote Service Agent / Patient Care Coordinator job posting:
The Service Agent provides excellent experience for patients and providers by fielding and responding to their requests. They help keep provider schedules full and optimized, and guide patients through the intake process. They also ensure all patients are matched appropriately to a provider, and take care of administrative tasks like faxes, emails, and authorizations.
The successful candidate must be available to work one of the following shifts:
7:30am-4pm EST
9:30am-6pm EST
About us:
Talkiatry transforms psychiatry with accessible, human, and responsible care. We’re a national mental health practice co-founded by a patient and a triple-board-certified psychiatrist to solve the problems both groups face in accessing and providing the highest quality treatment.
60% of adults in the U.S. with a diagnosable mental illness go untreated every year because care is inaccessible, while 45% of clinicians are out of network with insurers because reimbursement rates are low and paperwork is unduly burdensome. With innovative technology and a human-centered philosophy, we provide patients with the care they need—and allow psychiatrists to focus on why they got into medicine.
You Will
- Answer incoming inquiries from patients, answer questions, and schedule appointments
- Make outbound phone calls to patients, pharmacies, and insurance companies
- Create and triage tickets in ServiceNow
- Ensure that providers are scheduled for best use of time
- Schedule appointments as needed in eClinicalWorks
- Support clinicians via Microsoft Teams Chat to:
- Schedule patient follow-up appointments
- Reach out to patients who are late to tele visits
- Send referral information to patients
- Send discharge letters
- Monitor and complete tickets in ServiceNow to:
- Inform patients of insurance benefits
- Respond to patient inquiries
- Add copies of insurance cards/IDs to patient documents
- Troubleshoot minor technological issues or escalate them to our helpdesk
Desired Competencies
- Strong written and verbal communication skills
- Excellent customer service skills
- Ability to multitask while maintaining accuracy
- Enjoy working in team-based environment
Your Qualifications
- Experience providing phone, email and chat-based customer service
- Experience answering phones and multitasking in a fast-paced environment
- Experience scheduling appointments
- Medical Reception experience and experience using an Electronic Health Record (EHR) is a plus, but not required
- Microsoft Office (M365), plus if you have worked with Microsoft Teams
Why Talkiatry? Compensation & Benefits
- Top-notch team: we’re a diverse, experienced group motivated to make a difference in mental health care
- Collaborative environment: be part of building something from the ground up at a fast-paced startup
- Flexible location: work where you want to, either remotely across the U.S. or from our HQ in NYC
- Excellent benefits: medical, dental, vision, effective day 1 of employment, 401K with match, generous PTO plus paid holidays, paid parental leave, and more!
- Grow your career with us: hone your skills and build new ones with our Learning team as Talkiatry expands
- It all comes back to care: we’re a mental health company, and we put our team’s well-being first
Compensation for this position is $18.00/hr, depending on experience; actual compensation will be dependent upon the specific role, location, as well as the individual’s qualifications, experience, skills and certifications.
HOW TO APPLY
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CLICK HERE for full details and to apply for this Remote Service Agent position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
