by Rat Race Rebellion April 11, 2026
About Visme
Visme, founded in 2013, is a leading visual communication platform designed to empower users to create stunning presentations, infographics, and other visual content without needing advanced design skills. With over 34 million users in more than 130 countries, Visme serves a diverse clientele, from marketers and educators to global enterprises. As a remote-first company, Visme emphasizes innovation and accessibility, ensuring that professional content creation is within everyone’s reach.
Visme offers full-time remote positions with flexibility in scheduling. The role may require some weekend availability, ensuring the maintenance of a 24/7 support model. This provides opportunities for those seeking a dynamic and adaptable work environment.
What Your Day Will Look Like
As a Support Agent (Tier 1), daily tasks include responding to support tickets and live chats, guiding users through technical and design-related queries, and collaborating with internal teams to address customer needs. The role is non-phone, focusing on written communication to assist users effectively.
Responsibilities & Expectations
- Resolve Inquiries: Address technical and account questions
- Guide Users: Assist with creative goals in Visme
- Collaborate Internally: Work with support and sales teams
- Manage Tickets: Follow procedures to meet SLAs
- Weekend Availability: Check-in on weekends as needed
Relevant Experience & Skills Required
- Education Requirements: No degree required
- Technical Communication: Strong English writing skills
- Platform Familiarity: Hubspot, Zendesk, Slack
- Organizational Skills: Highly organized and responsive
- Design Passion: Interest in visual content creation
Compensation & Benefits
The compensation for this role is $17.00 – $22.00/hr..
Before You Apply: Resume Tips for this ATS
Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:
- Make sure the words “Support Agent,” “Remote,” and “Customer Service” appear in your past experience if applicable.
- Highlight any specific experience you have with Zendesk.
- Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.