Sponsored post by Chris Durst Mar. 16, 2021
Employee role | Hiring in 26 states | Computer Provided | $12 per hour during Training and Nesting | $13.93/hour once you have graduated to Production | the opportunity to earn a 90-day attendance bonus | Benefits for full-time employees
Amber, Transcom’s Recruitment/Marketing Specialist, reached out to us to let us know that the company is actively hiring for two remote roles:
- Technical Support Advisor – USA (Inbound calls to help customers troubleshoot technical issues with smartphones, tablets, and computers)
- Customer Service Advisor – USA (Inbound phone calls to help customers with questions about billing / account maintenance.
These are Full-Time, Permanent, Employee positions.
Presently, they’re looking for applicants who who live in the following states: Hiring in 26 states: AL, AR, FL, GA, ID, IN, IA, KS, KY, LA, MI, MS, MO, NE, NH, NC, ND, OH, OK, SC, SD, TN, TX, UT, VA, and WI. (If you don’t live in a hiring state, be sure to share this post with friends and family who could benefit!)
Previous experience in call center, work-from-home, technical support/customer service is preferred, but NOT required.
Want to know how Transcom feels about their employees, check out this video they created for Employee Appreciation Day!
Here’s a brief bit about each of these positions:
Customer Service Advisor
“You’ll support our client’s customers with their questions related to billing and account maintenance. Customers may have questions about services on their account, need help enrolling in or canceling a service, or disputing a charge.
We’ve got an exciting career opportunity for you, if you can:
- Effortlessly engage with callers, actively listen, analyze their need, and provide solutions
- Comfortably navigate multiple applications to research solutions
- Multitask in systems while patiently providing step-by-step instructions
- Calmly provide conflict resolution and navigate frustrated customer situations
- Work independently with discipline and motivation to succeed in a virtual environment
- Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls from customers.
- Work at a desk, wearing a wired headset, while talking to customers in a high-volume, fast-paced, and sometimes stressful environment”
Technical Support Advisor
“You’ll work comfortably from your home office to be the friendly voice of our Telecommunications client and support their customers with their smartphones, tablets, and computers. You’ll take inbound phone calls and use your technical expertise, and passion for outstanding customer service, to answer questions about products, services, or troubleshoot technical issues to find solutions.
We’ve got an exciting career opportunity for you, if you can:
- Effortlessly engage with callers, actively listen, analyze, and isolate tech issues
- Comfortably navigate multiple applications to research solutions
- Multitask in systems while patiently providing step-by-step instructions
- Calmly provide conflict resolution and navigate frustrated customer situations
- Work independently with discipline and motivation to succeed in a virtual environment
- Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls from customers.
- Work at a desk, wearing a wired headset, while talking to customers in a high-volume, fast-paced, and sometimes stressful environment”
What’s In It For You?
- Position as a Transcom employee (not an independent contractor)
- Computer for this role is provided by Transcom
- Paid Vacation
- Health Benefits for you and your family
- 401(k) Investment options with employer match opportunities
- 100% work at home, including training
- Employee Assistance Program
- Ability to develop your skills and grow your career
- An opportunity to work for a company passionate about people
Requirements
- At least 18 years or older
- High School Diploma, or equivalent
- Able to successfully pass a criminal background check
- Able to work a full-time work week of 32-40 hours, with overtime opportunities as needed
- Able to maintain 100% strict adherence to the assigned schedule
- Able to work a variety of shifts, including: evenings, weekends, and holidays
- Able to work full-time hours, with reliable attendance, as outlined in the assigned schedule
- Strong computer knowledge, including ability to accurately type at least 40 wpm
- Excellent English written and verbal communication skills
- Courteous and friendly with high level of professionalism
- Willingness to follow procedures and adhere to policies
- Able to multitask applications while talking to customers on the phone
- Able to thrive in a fast-paced work environment
- Able to actively listen to customer needs and demonstrate empathy
- Ability to work in an environment where you must sit, reach, communicate (verbally and electronically), type, read, multitask, and concentrate in a prolonged setting.
- Experience in a technical support role or troubleshooting technical issues preferred
- Previous call center and/or work from home experience preferred
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