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Work at Home Membership Services Reps Needed, $18/Hr., Equipment Provided

Posted on by ratrace




By Mike Haaren – Co-Founder, Rat Race Rebellion – Aug. 18, 2020

Whoop — a growing young company that specializes in fitness tracking — is looking for full-time Membership Services Reps. Equipment provided, pays $18/hr., no college required. Benefits included.

You’d be helping customers via email, phone and chat. They’re hiring for two shifts.

They’re hiring from CT, FL, GA, IN, MA, ME, MD, MN, MO, MS, NC, NV, OH, OR, PA, TX, WI, UT, AZ, ME and SC.

Whoop’s key product is a strap that “collects physiological data 24/7 to provide the most accurate and granular understanding of your body…” Whoop also offers community memberships and an app.

Here’s what they have to say about the job:

WHOOP is seeking a member service professional who loves supporting communities, and geeks out on identifying underlying issues. These could range from hardware challenges with the WHOOP Strap to software problems with the App to analytical questions about the user’s data. As a Member Services Representative at WHOOP, your first responsibility will be to field, troubleshoot, and resolve issues that arise in our user base.




RESPONSIBILITIES:
    • Troubleshoot and resolve member issues in an acceptable time frame via phone, email, and chat
    • Provide service to members seeking assistance with issues related to hardware, software, analytics, membership, orders and any other issues that may arise
    • Follow company guidelines while thinking quickly to offer solutions to meet the customer’s needs
    • Exceed performance expectations in regards to member satisfaction, issue resolution, and productivity
    • Provide onboarding product demos via phone and video to new members
    • Provide clear documentation of all cases
    • Ability to leverage multiple applications (Zendesk, Stripe, Admin Console, UPS)

QUALIFICATIONS:

    • Excellent written and oral communication skills
    • Strong problem solving skills and the ability to diagnose and solve problems in a fast-paced environment
    • Ability to remain calm, professional, and communicative while troubleshooting member concerns
    • Proven track record of analyzing information, troubleshooting problems, and resolving or escalating issues as needed
    • Positive attitude and high energy performer
    • Demonstrated reliability and attendance
    • Ability to flourish within a startup environment and adapt to change
    • Ability to provide a workspace that is free from distractions and noise.
    • Ability to maintain required internet speeds of at least 25 Mbps (download) and 5 (upload) to support tools and voice/chat interactions.
    • WHOOP will provide all necessary computer equipment

Click here for to apply. (Click on “Membership Services” to see the jobs.) For more jobs like these, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, like our Facebook page.

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