by Chris Durst May 26, 2020
VIPdesk Connect is currently hiring Customer Service Reps (Brand Ambassadors) to assist customers via phone, chat and email. According to their site, the Brand Ambassador, “assists customers with all aspects of customer service including order placement, facilitating returns and replacements, product inquiry and recommendations, general customer service assistance, and escalated issues across all product lines—cosmetics, skincare, and bath & body.”
Currently, the company is hiring in 16 states – AZ, CO, FL, GA, IL, IN, NV, NC, NJ, NM, OH, TN, TX, UT, VA, or WI. (Not hiring in your state? Share with a friend who could benefit and jump over to today’s job leads for more options!)
Training is scheduled to begin in mid to late June, so apply and share TODAY!
Here’s what the company has posted about this opportunity:
“The Customer Care Representative (Brand Ambassador) is a passionate customer care professional responsible for providing an authentic, world class customer experience for our client’s customers via phone, email, and chat. The Brand Ambassador assists customers with all aspects of customer service including order placement, facilitating returns and replacements, product inquiry and recommendations, general customer service assistance, and escalated issues across all product lines—cosmetics, skincare, and bath & body. The Brand Ambassador utilizes a variety of resources and information to assist customers in a courteous and professional manner that supports and reinforces brand standards, always with a focus on providing best-in-class customer service.
ESSENTIAL RESPONSIBILITIES include the following:
- Convey energy, excitement, authenticity, and a deep appreciation for the mission and values of our client’s brand
- With the utmost professionalism, represent a growing and leading brand that is committed to providing luxurious high-quality, high-performance products without harmful ingredients
- Utilizes proactive and intuitive techniques to increase customer experience by providing suggestions for products that match customer interests and needs
- Utilize multiple service channels (email, chat, phone, text, etc.) to provide an outstanding customer experience
- Ability to retain and convey thorough knowledge and benefits of the client’s products
- Confident and driven to find solutions to customers issues with the ability to probe for full understanding of customer needs
- Meets or exceeds all program metrics as outlined in training and manuals (e.g. attendance, quality, sales, etc.)
- Thrive in an environment with high performance standards
- Communicate with customers and exhibit genuine empathy
- Embrace the commitment to customer service and nourishes brand loyalty
- Ability to accurately document customer interaction details with limited errors
- Applies high-quality customer service guidelines while servicing customers
- Applies client and VIPdesk Connect policies as applicable whenever interacting with customers
- Other duties as assigned
REQUIREMENTS:
- Must have a home-office environment, phone line, wired internet connection, headset and a computer system that meets VIPdesk Connect policies and maintenance requirements, including system upgrades as applicable, which may change over time
- Able to work at a desk for scheduled shifts
- Able to work weekends and holidays
- Experience and proven success in customer service
- 3+ years of experience in Retail or Customer Care
- Strong sense of urgency, demonstrates ownership, high energy, and team player
- Excellent interpersonal skills; strong oral and written communication skills
- Savviness and experience with technology is essential as multiple systems are in use
- Flexible, adaptable and willing to take on new challenges
- Have experience with premium beauty brands
- Detail oriented with a focus on quality and accuracy, ability to multitask, strong sense of urgency and commitment to excellence
- Have a genuine passion for beauty products including cosmetics and skincare
- HS Diploma or equivalent required. Associates or Bachelor’s degree preferred
- Currently reside in one of the following locations: AZ, CO, FL, GA, IL, IN, NV, NC, NJ, NM, OH, TN, TX, UT, VA, or WI
- Able to successfully pass a credit, criminal, and employment reference security check
QUALIFICATIONS:
- Previous e-commerce and/or direct selling industry experience preferred
- Experience working with Bright Pattern or Zendesk (or a comparable customer service ticketing system) strongly desired
- Strong analytical and problem-solving skills
- Genuine passion for beauty products including bath and body, skincare, and cosmetics
- Working knowledge of Microsoft Office Suite
- Able to type at least 35 WPM with proper spelling and use of grammar
- Able to use effective and probing questioning and listening techniques to identify customer needs
- Able to learn and work independently and exhibit ownership as well as in a team environment
- Able to successfully pass a credit, criminal, and employment reference security checks
Available Shifts:
- Full-time team members are scheduled up to 5 days per week, between 30-40 hours. Full-time team members will have 2 days off per week.
- All team members will be scheduled for one weekend shift (Saturday or Sunday) each week.
- Shift Offerings:
- Monday–Sunday between the hours of 12:00 pm–9:00 pm ET, up to 5 days per week
- Monday–Friday between the hours of 3:00 pm–12:00 am ET, and Saturday–Sunday between the hours of 12:00 pm–9:00 pm ET, up to 5 days per week
Training:
New team members will attend training remotely via web cameras from secure, noise-free, distraction-free home offices that meet our requirements.”
CLICK HERE to learn more and to apply. For more jobs like these, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, like our Facebook page and check your feed for our posts. May you be working from home soon!
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