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by Chris Durst Apr. 1, 2024
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Wisetack, a company that helps companies offer a variety of payment options to their customers, has posted remote opening for both full-time and part-time Customer Experience Associates.
The pay rate for this position is $25 per hour.
In this role, you would help to “Successfully resolve complex customer issues through the use of multiple support channels (email, sms, chat), but mainly over the phone…”
Applicants should have at least two years of customer service experience and lots of motivation.
Hours are listed in Pacific Time, but the company does not indicate in their job post that applicants must reside in that time zone and no state hiring exclusions are noted.
Here’s an excerpt from Wisetack’s job post:
At Wisetack, we’re committed to providing our customers with a high-quality Customer Experience. Our NPS scores often cite our Customer Experience Team as one of the reasons they rate us so highly. Our customers are currently small and medium service-based businesses who rely on our point-of-sale financing product to help their businesses grow.
Wisetack is hiring for both full-time and part-time Customer Experience Associate positions. Your goal is to make our customers successful, and you will work cross-functionally with product, growth, and engineering to solve problems and channel feedback in order to continuously improve the product experience.
Responsibilities
- Successfully resolve complex customer issues through the use of multiple support channels (email, sms, chat), but mainly over the phone
- Responsible for owning and staying up to date with ongoing issues
- Collaborate cross-functionally to identify product insights, bug reporting, and ticket trends to share with product and engineering teams to improve the customer experience
- Work on various projects and initiatives to improve both the agent and customer experience
- Handle customer escalations as needed
Requirements
- 2+ years of experience working in a customer-facing role
- Strong troubleshooting skills
- Strong passion for helping solve user issues, with unwavering patience and empathy
- A team player who contributes ideas to improve processes
- Self-motivated & self-starting; independent, proactive, highly responsive, flexible, and adaptable
- Ability to work extremely well under pressure in a fast-paced environment
- Excellent verbal and written communication skills
- Ability to explain decisions and present information clearly, as it pertains to company policies
- Strong attention to detail, and highly organized
- Analytical approach to navigating, investigating, and understanding how products work
- Aptitude for learning new products, processes, and systems
- Stable and reliable internet connection
Bonus points
- Fintech experience
- Proficient in Zendesk, and other CRM tools such as Insightly
Full-Time Position – Additional Info:
For the full-time position, we offer two shifts:
- AM Shift: 6am to 3pm PST OR
- PM Shift: 8am to 5pm PST
- The hourly rate for this position is $25 per hour plus equity, and benefits
Part-Time Position – Additional Info:
- For the part-time position, we have 5-hour shifts up to 30 hours per week
- (6am-11am PST or 7am-12pm PST)
- This position accrues sick time per California law, but will not accrue PTO.
- There are no health benefits available for this role.
- The hourly rate for the position is $25 an hour.
Interview Process
- Application Review
- Take Home Assessment
- Recruiter Screen
- Hiring Manager Screen
- Interview I
- Final Interview
- References
- Offer
Spend a little time on our About Us page, our Press page as well as our blog for more. If you think this might be a fit, we’d love to hear from you!
HOW TO APPLY
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