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by Chris Durst Mar. 6, 2024
| As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon! |
NOTE: This job was posted on March 5, 2024 and the company states, “This role is expected to accept applications for a minimum of 5 business days.” APPLY QUICKLY!
Update – As expected, this one filled fast. It looks like the company received all the applications it needed and has deleted the listing. For more jobs like these, see our Daily Jobs and Gigs page. For alerts on our job postings, join our free Telegram channel!
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Financial Giant, Capital One, has posted a work from home Customer Resiliency Coordinator job to their careers page.
This opportunity is open to applicants from the United States only and includes all states EXCEPT California, Hawaii, and US territories.
College isn’t required, but applicants should have at least one year of Customer Service experience.
Pay for this position is posted as $43,680 per year.
Benefits include Medical, Dental, Vision, Prescription coverage starting on Day 1, and many others to help keep you happy and healthy.
Here’s an excerpt from the Capital One job post:
The Customer Resiliency Coordinator handles inbound or outbound calls with Consumer customers who are delinquent on their account. Associates must place a high emphasis on customer experience and satisfaction. Associates should educate customers on account status, attempting to solve customer problems and/or attempting to secure payment or make payment arrangements. The goal is to build a positive relationship with the customer experience.
Responsibilities:
- Perform account level research to understand and meet customers needs
- Effectively manage taking and making inbound and outbound collection calls
- Support customers to overcome objections regarding making payments toward their account and help them to understand their account(s) and responsibilities
- Update account information and complete appropriate documentation to ensure accurate reporting on accounts
- Consistently meet or exceed the required business metrics on a month to month basis and adhere to regulatory requirements
- Become familiar with and follow Company guidelines and procedures
- Attend team meetings
Work from Home Technology Requirements
- Secure home office environment that is free from background noise and distractions
- Reliable private internet connection that is not supplied via cellular data or hotspot is required
- A private network that is password protected where you have ownership or line of site sight to every device on the network
- Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)
- Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
- ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred
- To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page
- Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met
Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.
Work from Home Location Requirements
This role is 100% work from home. We are unable to consider applicants who do not meet the required Capital One Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories. Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California.
Basic Qualifications:
- High School Diploma, GED or Equivalent Certification
- At least 1 year of call center experience or customer service experience
- At least 1 year of experience using Microsoft Office or Google Suite
Preferred Qualifications:
- At least 2 years of Call Center or Loss Mitigation experience
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Work From Home:
$43,680 – $43,680 for Customer Resiliency Coordinator
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
HOW TO APPLY
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