by Chris Durst Mar. 18, 2022
Gametime is recruiting full-time Fan Happiness Associates to help their customers via phone, email, chat, and text.
Pay is not listed, but it was previously posted at $15/hr., with benefits.
Computer and virtual training provided.
Here’s what the company has to say about this opportunity:
“Live experiences help people cross today’s digital divide and focus on what truly connects us – the here, the now, the once-in-a-lifetime moment that brings us together. To fulfill Gametime’s vision to unite the world through shared experiences, we deliver fans an extraordinary experience for discovering and purchasing last-minute tickets to live events.
With platforms on iOS, Android, mobile web, and desktop supporting events across the US and Canada, we are reimagining the event ticket experience in a mobile-first world.
The Role:
The Gametime Fan Happiness Associate is responsible for the direct support of Gametime’s customers. Through various channels including Voice, Chat, SMS, and Email, the main focus of this role is to ensure Gametime’s customers have a simple and fast purchase experience. The Fan Happiness Associate will report to the Manager of Fan Happiness.
What you’ll do/own
- Provide incredible customer support and solving problems
- Must have excellent written and verbal communication skills to support our users and customers
- Multi-task across multiple tools or resources while being engaged with customers
- Effectively adapt communication and style to match the needs of the customer
- Proactively identify ways to avoid recurrence of customer issues by recommending changes and improvements through our Voice of the Customer processes
A little more about you:
- You have access to reliable High-speed Internet service (10 megabits download and 3 megabits upload), a quiet distraction-free home office workspace, ergonomic chair, and desk
- Flexible and adaptable, able to work well in an evolving environment
- Available to work a flexible schedule between the hours of 6am-9pm PST (weekends and some holidays may be required)
How we measure success in this role:
- Maintain an NPS of 65, CSat of 80%, and Quality score: 80%
- Adhere to our SLA a minimum of 80%
- Score a minimum of 80% on internal tests administered
What We Can Offer You:
- Flexible PTO
- Medical, dental, & vision insurance
- Life insurance and disability benefits
- 401K, HSA, pre-tax savings programs
- New equipment setup provided
- Wellness programs
- Tenure recognition”
CLICK HERE for full details and to apply. For more jobs like these, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, like our Facebook page. Good luck in your next steps toward working from home!
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