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by Chris Durst Feb. 5, 2025
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Yelp, the company that develops the popular crowd-sourced reviews site, has posted a Remote Account Manager / Retention Specialist to their careers page.
In this WEEKEND SHIFT role, you will use your customer service skills to support, consult with, and retain advertisers. This will include explaining the value of Yelp to clients, and answering their questions.
Applicants should have strong communication skills; a Bachelor’s Degree or 3+ years of relevant client facing experience; be technically proficient with computers and information systems; experience in account management, sales, advertising, or small business (preferred); and a love for local businesses and and understanding of their importance in local economies.
This Remote Account Manager / Retention Specialist position is open to applicants in the United States only.
The posted pay rate is a base salary is $50,000 + performance based incentives.
The company offers a robust benefits package that includes medical, vision, and dental from day one, mental health support, parental leave, 401(k), and more.
Following are excerpts from the Remote Account Manager / Retention Specialist job posting:
Do you love local businesses, and want to help them grow? The Yelp Customer Success team is seeking a dedicated and driven Customer Success Representative to provide a 5-star experience to our small business advertisers! As a member of the Customer Success team, you will be committed to supporting, consulting, and retaining our advertisers post-sale. We’d love to have you apply, even if you don’t feel you meet every single requirement in this posting. At Yelp, we’re looking for great people, not just those who simply check off all the boxes.
What you’ll do:
- You will help strengthen Yelp’s revenue retention by providing exceptional and timely customer support
- You will consult and educate Yelp advertisers by answering a high volume of inbound calls and emails
- You will show clients the value of Yelp by highlighting their investment returns through ad performance metrics
- You will become an expert in Yelp’s advertising solutions and adapt product recommendations quickly to suit client needs – asking probing questions and handling objections will be critical to your success
- You will exhibit strong communication skills, both externally with clients and internally with other Yelp employees
- You will remain organized and efficient in a fast-paced environment
- You will consistently achieve/exceed monthly goals
What it takes to succeed as a Account Manager / Retention Specialist:
- You have a Bachelor’s Degree or 3+ years of relevant client facing experience
- You are technically proficient with computers and information systems
- You have strong communication (verbal and written)
- You excel with problem solving and troubleshooting
- You have experience in account management, sales, advertising, or small business (preferred)
- You have a love for local businesses and understand their importance in local economies
- You have excellent time management and organizational skills with the ability to track and complete numerous details
- You have the ability to handle tough conversations with business owners in a professional, solutions-oriented manner
- You have the ability to strike a balance between consulting and supporting as needed
- You are willing to receive and implement feedback
- You have the ability to embrace a fast paced and always-changing environment
What you’ll get:
- Effective your first day: Medical, vision, and dental
- Mental health support and services via Modern Health
- 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday and 7 paid wellness days
- Up to 14 weeks of parental leave
- Monthly wellness subsidy
- Flexible spending account
- 401(k) retirement savings plan
- Employee stock purchase plan
- Work from home reimbursement
- The base salary is $50,000 + performance based incentives
HOW TO APPLY
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CLICK HERE for full details and to apply for this Remote Account Manager position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
