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by Chris Durst Sept. 18, 2024
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American Logistics, a company specializing in non-emergency medical transportation, has posted a Remote Customer Service Agent position to their careers page.
NIGHT OWLS! While the specific hours aren’t listed, the posting does indicate this is a “graveyard shift” role and generally that means a shift running from late night to early morning. scheduling
In this role, you will be arranging non-emergency medical transportation. This involves receiving inbound calls and making outbound service calls, assessing the customer’s transportation needs, and making appropriate arrangements.
The starting wage is listed as $15.00 per hour (Spanish-speakers eligible for $16.00 per hour).
Applicants should have excellent communication skills, basic software and web knowledge, and work well as part of a team.
No educational requirements are noted in the job listing.
Following are excerpts from the Remote Customer Service Agent job posting:
Be Genuine. Put People First. Foster Transparency. Stay Relevant. Maintain Tenacity. Teamwork.
About the Job
As a Customer Service Associate, you will be at the forefront of the customer experience by arranging non-emergency medical transportation. Each interaction matters to us, and you have the opportunity to make a positive impact. Some of the duties include, but are not limited to:
- Receive inbound calls and make outbound service calls, assess the customer’s transportation needs, and assist appropriately
- Interact with clients, transportation providers, and other customers via phone and software applications (Data entry required)
- Deliver a simple customer experience with every interaction
- Trouble-shoot and problem solve situations that may be outside standard procedures
- Become a knowledge expert
Shifts: This position is for overnight work.
Requirements
American Logistics is proud to employ a diverse workforce. The experience and skills needed are:
- Ability to demonstrate strong communication and interpersonal skills
- Basic software and web knowledge, and the ability to pick up new technology quickly
- Work well with others, and be willing to help team members
- Ability to problem solve
- High attention to detail
- Reliability – As you work remotely, you will need to be available to supervisors and be trusted to adhere to your assigned schedule
Benefits
What’s in it for You
- Work-life balance – We offer set schedules that are flexible
- Potential for advancement within the organization
- Benefit Package that includes:
- Medical insurance
- Dental insurance
- Vision insurance
- Company paid life insurance
- Company paid disability insurance
- Paid Holidays
- Paid Time Off
- 401k Retirement Savings Plan (with Employer Match after 1 year of employment)
- $15.00 per hour (Spanish-speakers eligible for $16.00 per hour starting wage)
American Logistics offers a unique work culture that allows people to make a difference and thrive. We value our employees’ feedback and ideas, and view them as critical to our success.
HOW TO APPLY
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CLICK HERE for full details and to apply for this Remote Customer Service Agent position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
