by Rat Race Rebellion February 2, 2026
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Automattic is a leader in the digital publishing and e-commerce industry, renowned for its commitment to democratizing publishing and commerce through open-source platforms like WordPress.com and WooCommerce.
As a Happiness Engineer, you will be at the forefront of this mission, ensuring that customers have a seamless and enriching experience with Automattic’s products. Your core responsibility will be to assist users via email and live chat, troubleshoot technical issues, and advocate for customer needs within the company, ultimately enhancing the overall customer journey.
This role is fully remote, allowing you to work from anywhere while collaborating with a diverse global team. Automattic values flexibility and autonomy, making it an ideal environment for self-motivated professionals eager to make a significant impact.
The following contains details excerpted from the Happiness Engineer – Remote Customer Support job posting:
The Happiness Engineer role focuses on providing exceptional customer support and enhancing user experiences with Automattic’s products.
Responsibilities
- Provide customer support via email and live chat.
- Troubleshoot and resolve technical issues.
- Advocate for customer needs and improvements.
- Identify and implement efficiency improvements.
- Participate in new initiatives like onboarding calls.
- Work collaboratively with a global team.
- Maintain flexibility with weekend shifts.
Relevant Experience & Skills
- WordPress and WooCommerce experience.
- Strong customer support background.
- Initiative and impact-driven mindset.
- Exceptional communication skills.
- Self-starter mentality.
- Unique expertise in relevant areas.
- Fluent in English, multilingual is a bonus.
Compensation & Benefits
The estimated compensation for this role is $40,000-$68,000/yr. + competitive benefits including an open vacation policy.
HOW TO APPLY
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CLICK HERE for full details and to apply for this Happiness Engineer – Remote Customer Support position.
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