by Rat Race Rebellion July 8, 2026
About NMI
NMI is a leading payment gateway platform that empowers businesses with innovative payment solutions. Founded in 2001, NMI has grown to become a key player in the FinTech industry, serving a wide range of clients from small businesses to large enterprises. With a focus on flexibility and customer-centric solutions, NMI is dedicated to enabling seamless payment experiences across various industries.
This position is full-time and fully remote, allowing candidates to work from anywhere in the United States. The Support Specialist role requires aligning working hours to Eastern Standard Time (EST) or Central Standard Time (CST), providing flexibility for those in different time zones.
What Your Day Will Look Like
As a Support Specialist, you will engage in ticket-based support, assisting Affiliates and Partners with NMI’s diverse products and services. You’ll collaborate with third parties to ensure compliance and functionality, support internal teams with product inquiries, and contribute to projects aimed at enhancing customer experiences. Occasional phone support may be needed.
Responsibilities & Expectations
- Provide Support: Assist affiliates via tickets
- Ensure Compliance: Work with third parties
- Support Colleagues: Answer internal queries
- Update Documentation: Maintain internal resources
- Contribute Projects: Improve customer experience
Relevant Experience & Skills Required
- Education Requirements: High school diploma or equivalent
- Customer Service: Excellent service skills needed
- IT Knowledge: Experience with ticketing systems
- Problem Solving: Demonstrated ability required
- Industry Familiarity: Payments or FinTech preferred
Compensation & Benefits
The compensation for this role is $20.00 – $24.00/hr..
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Before You Apply: Resume Tips for this ATS
Because you are applying directly through the employer’s Applicant Tracking System, your resume needs to be optimized for their software:
- Make sure the words “Customer Support,” “Payment Solutions,” and “Ticket-Based Support” appear in your past experience if applicable.
- Highlight any specific experience you have with Zendesk.
- Ensure your resume clearly states that you are looking for Full-Time work, so the recruiter knows you are aligned with the role.