$14/hr, Second Shift – Work from Home Healthcare Inbound Call Center Representatives

Looking for 2nd Shift Work from Home? Healthcare Inbound Call Center Reps, $14 per hour. 1:30pm - 10:00pm EST

by Chris Durst       May 16, 2022

Firstsource Healthcare, a healthcare BPO company, has posted openings for work from home Healthcare Inbound Call Center Representatives.

These positions start at $14/hour.

No geographical hiring restrictions are noted in the job post.

Current and previous employees rate Firstsource 3.4 out of 5 stars on Indeed and 3 out of 5 stars on Glassdoor.

Here’s what the company has posted about this opportunity:

“Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions in order to reimagine business processes and deliver increased efficiency, deeper insights and superior outcomes.

We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, and India. Our ‘right shore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.

Our clientele includes Fortune 500 and FTSE 100 companies.

Job Overview:

  • The 4-Week Training schedule is Monday – Friday 11:00am – 7:30pm EST (Eastern Standard Time)
  • The Production Schedule is 2nd shift: Monday – Friday 1:30pm – 10:00pm EST
  • Our Agents earn $14 per hour
  • Agents in production are eligible to earn bi-weekly attendance incentives & monthly KPI incentives
  • Call Service Representatives provide new and existing members and providers with the best possible customer service in relation to billing, claims, enrolment, benefits, general inquiries, and complaints.

Key Roles and Responsibilities:

  • Call Center environment
  • Handling a high volume of inbound calls for Healthcare Member and Provider inquiries
  • Maintain awareness of the way performance and actions affect members.
  • Web camera visibility
  • Schedule Flexibility

Key Performance Indicators:

  • Inquiry Accuracy and Completeness
  • Productivity
  • Call Resolution
  • Overall Satisfaction
  • Call Handle Time
  • Reporting Structure:
  • Reporting to a Supervisor and Manager


Qualification & Experience:

  • Customer service experience
  • Healthcare experience
  • Call Center experience
  • Data entry experience
  • Must have a private workstation to perform your work
  • Must have Internet to include a router with Ethernet jack for connectivity to PC

Know How

  • Ability to navigate multiple computer screens
  • Ability to answer Healthcare Member and Provider inquiries and type information into the computer system simultaneously
  • Must be reliable and punctual
  • Work effectively in a team environment
  • Work independently without constant supervision
  • Positive professional attitude
  • Detail-oriented
  • Computer literate
  • Strong reading comprehension and writing skills
  • Problem-solving skills.”

CLICK HERE for full details and to apply. For more jobs like these, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, like our Facebook page. Good luck in your work from home plans!

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