by Chris Durst May 9, 2023
Ensemble Health Partners has posted openings for work from home Customer Service Specialists.
Update – It looks like the company has received all the applications it needed and has deleted the listing. Good luck to everyone who applied! For more jobs like these, see our Daily Jobs & Gigs page.
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In this role, you would be “answering patient questions regarding statements, posting guarantor payments, setting up payment plans within our policies…” and handling similar duties.
Hiring NATIONWIDE – no state hiring exclusions are noted in the job listing.
The company has not listed a pay rate in their post, but Glassdoor places the pay at about $20 per hour, while Indeed places it at about $15.59/hour. But this is not official.
Here’s what the company has posted about the openings:
Thank you for considering a career at Ensemble Health Partners!
Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.
Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference
The Opportunity:
**Must have call center experience**
The Customer Service Specialist handles the incoming calls from patients for Customer Service. Performs all customer service duties that occur with a focus on managing the resolution of the phone call and all written and documented communication within the systems and is committed to assisting in meeting all business needs.
Essential Job Functions:
The Specialist of Customer Service performs all customer service and collection activities across the Revenue Cycle. Job duties include, but are not limited to, answering patient questions regarding statements, posting guarantor payments, setting up payment plans within our policies, researching and resolving issues with accounts that have been identified by patients, reaching out to appropriate departments to resolve any requests made by patients connecting patients with financial counseling department for charity screening, communicating patient balances, meeting collection goals as set by department, and providing excellent customer service for all of our patients. Must have knowledge of all areas of the Revenue Cycle. Communicate and partner with other areas of Ensemble and Revenue Cycle to resolve customer service issues. Performs other duties as assigned.
Employment Qualifications:
- 1-2 years experience in healthcare industry.
- Minimum Education: High School Diploma or GED
- Certifications: CRCR within 6 months of hire.
Other Knowledge, Skills and Abilities :
Experience in physician and hospital operations, compliance and provider relations. Customer Service and Call Center experience preferred. Critical Thinking, Problem Resolution
Join an award-winning company
- Three-time winner of “Best in KLAS” 2020-2022
- 2022 Top Workplaces Healthcare Industry Award
- 2022 Top Workplaces USA Award
- 2022 Top Workplaces Culture Excellence Awards
- Innovation
- Work-Life Flexibility
- Leadership
- Purpose + Values
Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:
Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.
CLICK HERE for full details and to apply. For more jobs like these, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, like our Facebook page and check your feed for our posts. May you be working from home soon!
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