by Chris Durst June 20, 2023
| As we write, this job listing is online and applications appear to be open. But jobs can fill at any time, so apply or share quickly if you’re interested! Sorry, but we have no role in the HR processes of other companies. If you encounter difficulties in the application process please contact them directly. Good luck in your hunt, and may you be working from home soon! |
DISH has posted openings for Work from Home Customer Service Reps. In this role, you would “serve as an information resource for billing, programming, and troubleshooting questions – including suggesting ways for existing customers to get the most value and enjoyment from their DISH experience.”
Currently hiring from AZ, CO, FL, GA, IN, KS, ME, MD, MI, MN, MS, MO, NE, NJ, NM, NC, PA, OH, OK, SC, TN, TX, UT, VA, WI, WV and WY. However, this may change, so be sure to check the listings.
The pay range is $15 – $16.50/hr., depending on your location.
DISH will supply your equipment.
The job comes with what looks to be broad benefits.
Here’s what the company has posted about this opportunity:
DISH’s first priority is customer experience, and our agents excel at simplifying lives and helping communities get the most from their TV experience. For over 42 years we have been tuned in to the needs of customers. It’s why we’ve earned the J.D. Power accolade of being #1 in overall Customer Satisfaction five years in a row.
Job Duties and Responsibilities
As a Customer Experience Representative, you will serve as an information resource for billing, programming, and technical troubleshooting questions – including promoting products and services to our new and existing customers so they get the most value and enjoyment from their DISH experience. You will be providing solutions to customers, from simple concerns to escalated and complex situations. If you like to solve problems and interact with people from across the country or maybe just a few towns over, this is the spot for you!
In this role, you will:
- Always have at least 2 days off in a row
- Support customers between the hours of 6 AM to 10 PM MT
- 8 hour shifts 5 days a week
- Have open availability including weekends and holidays, that allows for potential schedule change every 12-15 weeks based on business needs
- Take back-to-back tech support or customer service phone calls with customers throughout the entirety of your shift
- Engage with a diverse consumer base to provide solutions for customer needs and technical issues
What’s in it for you?
- This is a Full Time, Work-From-Home position #remote
- 10% increase to your starting rate upon completing apprenticeship
- Company-provided equipment
- Extensive Benefits Package
- Medical, Dental, Vision Insurance
- PTO and Paid Sick Time
- 401(k) Investments with Company-matched funds
- Tuition reimbursement
- Discounted DISH, Sling & Boost services
- Opportunity is our greatest benefit
- Our representatives are built to work hard and rise. We offer defined career ladders and extensive opportunity for upward mobility.
Skills, Experience and Requirements
Ideal representatives have:
- High School diploma, GED, or equivalent experience
- Six months of related customer service and troubleshooting experience and/or training
- An openness to being coachable and a desire to learn new techniques
All representatives must have:
- Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions
- Ability to be on camera during all video meetings
- Superb attendance
- Open availability to work between the hours of 6 AM to 10 PM MT as well as weekends and holidays
- Flexibility with schedule changes every 12-15 weeks
- Tech savviness with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best In Class Customer Experience speaking to customers over the phone
Where you’ll be working:
You’ll be working from home! At DISH, we understand the modern employee may need to operate fast on their feet and out of the office. Working from home allows you to perform a professional workday from the comfort of your home.
Work-at-Home Technical Requirements:
DISH will provide all initial equipment required to perform the role aside from home internet!
A DISH-provided PC Tower and power adapter, and (2) two Monitors, with associated cabling will be provided. This will be considered leased equipment, and shall remain the property of DISH.
Required Accessories will initially be provided with a 30 day limited warranty. After 30 days from hire date, you will be responsible for providing replacements should the required accessory(s) need to be replaced. DISH recommends that you maintain a backup/spare of each item to avoid downtime.
Required Accessories:
- USB Headset
- USB Keyboard
- USB Mouse
- USB Webcam
- Ethernet cable
Home internet
Dedicated home office workspace with:
- Stable Cable, DSL or Fiber ISP internet connection with minimum 25 Mbps download and 2 Mbps upload speed with 99% uptime, and no bandwidth or data caps
- Wired ethernet between modem and PC without the use of an adapter:
Wi-Fi, fixed wireless, cellular or other hotspot, or satellite is not supported
All costs to meet and maintain these requirements are the responsibility of the employee and are not reimbursed by DISH, except where required by law.
Starting Pay varies by your home location:
- Arizona $15.50
- Colorado $16.00
- Florida $15.00
- Georgia $15.00
- Indiana $15.00
- Kansas $15.00
- Maine $15.50
- Maryland $16.00
- Michigan $15.50
- Minnesota $16.00
- Mississippi $15.00
- Missouri $15.00
- Nebraska $15.00
- New Jersey, $16.50
- New Mexico $15.00
- North Carolina $15.00
- Pennsylvania $15.50
- Ohio $15.50
- Oklahoma $15.00
- South Carolina $15.00
- Tennessee $15.00
- Texas $15.00
- Utah $15.00
- Virginia $15.50
- Wisconsin $15.50
- West Virginia $15.00
- Wyoming $15.00
Salary Range
Compensation: $15.00/Hour
Compensation and Benefits
We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role’s location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.
CLICK HERE for full details and to apply. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, like our Facebook page. Good luck as you make your work from home plans a reality!
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