by Chris Durst May 16, 2022
UPDATE: 5/17/22 – It appears the company has now received all of the applicants they need. Good luck to all who applied!
U.S. Bank has openings for Work from Home Customer Service Reps who reside in Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, , Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Mexico, North Dakota, Ohio, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, West Virginia, Wisconsin and Wyoming.
The pay rate isn’t mentioned in the job listing. However, Payscale.com places it at about $16.41/hr., while Glassdoor places the “average pay” at $17/hr. But neither is official.
Online reviews also mention that a computer is provided. However, we haven’t confirmed this with the company.
Benefits include health, dental, vision, life, tuition reimbursement, 401(k) and more.
Here’s what the company has posted about the openings:
A leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. Elavon is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Job Description
Telecommute opportunities are located for applicants living in the following states:
Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, , Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Mexico, North Dakota, Ohio, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, West Virginia, Wisconsin and Wyoming.
Explore your career possibilities here:
Are you ready to start your career with unlimited opportunities for growth and development? Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience.
Responsibilities:
Provides quality support to users by responding to end user inquiries and resolving problems associated with ecommerce platforms, system integrations, computer hardware and core business applications. Isolates problem source and works with the customers over the phone to troubleshoot and establish integrated connections, system operations, application development and vendors to resolve problems. Follows up with users to ensure problem resolution. Develops and maintains documentation of all activities.
Basic Qualifications:
- High school diploma or equivalent
- Six months to one year of experience in the telecommunications or applications programming field or job related experience
Preferred Skills/Experience:
- Proven commitment to high quality customer service
- Utilizes technical expertise to resolve customer issues, working with ecommerce applications and integration to ecommerce applications
- Coding background or experience in any computer language
- Proficient computer navigation skills using a variety of software packages
- Thorough knowledge and understanding of the technical aspects of telecommunications equipment, systems and vendor capabilities
- Well-developed ability to manage multiple tasks/projects and deadlines simultaneously
- Strong verbal and written communications skills
- Excellent telephone, interpersonal and verbal communication skills
- Strong problem-solving and negotiation skills as well as the ability to handle difficult customer calls
- Ability to identify and resolve/escalate complex problems with minimal guidance
- Proficient keyboard and computer skills, especially Microsoft Office applications
- Excellent time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service wherever the business need is
Core values:
By practicing these values, we continue to meet the challenge of being a leading service provider in the banking industry.
We do the right thing – We act ethically, honestly and with integrity.
We power potential – We champion and encourage potential in our customers, each other and our communities.
We stay a step ahead – We value continuous improvement over fast growth, because bigger isn’t better: Better is better.
We draw strength from diversity – Diversity, inclusion and collaboration aren’t just policies- they’re defining characteristics of our culture.
We put people first – We invest in enhancing the skills and knowledge of our employees to create great experiences for our customers.
What we offer:
- Shift differentials and varied schedules available
- Paid training and development opportunities
- Competitive wages and performance-based bonus opportunity
Comprehensive benefits package including:
- Medical, dental and vision plans
- Paid vacation to help you recharge
- Ten paid holidays every year
- Tuition reimbursement
- Maternity and paternity leave
- 401(k) plan with company match
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That’s why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most – your family.
Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting careers.usbank.com.
CLICK HERE for full details and to apply. For more jobs like these, check our Newest Jobs & Gigs page. May you be working from home soon!
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