by Chris Durst March 27, 2023
GEC Educator, the contact center for lululemon, has posted openings for work from home Contact Center Representatives.
Update – This one filled quickly! It looks like the company has received all the applications it needed and has deleted the listing. For more jobs like these, see our Daily Jobs & Gigs page.
***********
This opportunity is open to residents of these 13 US states: Arizona, Florida, Georgia, Illinois, Louisiana, Michigan, Minnesota, Nevada, North Carolina, Ohio, Pennsylvania, South Carolina, and Texas. If you don’t live on one of those states, please share this post with friends and family who do!
The base pay ranges from $16.65 – $23.43 USD depending on location and level of experience. Our target bonus is an additional $2.50 per hour, bringing our total target compensation range to $19.15 – $25.93 USD.
Computer equipment is provided and the company will help pay for your wifi.
Additionally, the company offers an attractive benefits package.
Here’s what the company has posted about the openings:
Description & Requirements
Please note: We are only able to hire employees who live and work out of these thirteen states (Arizona, Florida, Georgia, Illinois, Louisiana, Michigan, Minnesota, Nevada, North Carolina, Ohio, Pennsylvania, South Carolina, Texas).
We are currently hiring into the following shift rotations:
ROTATION C:
- WEEKDAYS (Total Time Available): 9AM-8PM PST
- WEEKENDS (Total Time Available): 8AM-6PM PST
- WEEKENDS (November – January Availability): 8AM-9:30PM
ROTATION D:
- WEEKDAYS (Total Time Available): 10AM-9:30PM PST
- WEEKENDS (Total Time Available): 8AM-6PM PST
- WEEKENDS (November – January Availability): 8AM-9:30PM
About this team:
The Guest Education Centre (GEC) is the contact centre for lululemon and is our vital frontline connection with our guests through a variety of channels in North America. At the GEC we see 10,000+ interactions per day across 4 channels; phone, live-chat, email, and text.
The opportunity:
We are currently hiring into seasonal roles starting as early as June 2023, and ending in January 2024. The GEC Educator role is a remote, work from home position that allows you to work independently while problem solving resolutions through authentic connection. At lululemon, we’re committed to enabling our employees to maximize their potential in every aspect of their lives. As a GEC Educator, you will work closely with your Team Lead to master Guest Experience and drive your continued growth and development at lululemon.
The pay:
Our GEC Educator base pay ranges from $16.65 – $23.43 USD depending on location and level of experience. Our target bonus is an additional $2.50 per hour, bringing our total target compensation range to $19.15 – $25.93 USD. We also offer a full hardware setup and a fixed Wifi reimbursement.
Beyond-the-paycheque:
lululemon offers Benefits that support happy and healthy employees & families, work-life balance, time away, and money to achieve goals outside of work. lululemon’s benefits strategy aims to provide personal growth and success to all employees and includes benefits such as:
- Medical & Vision Coverage (Full-Time, 1st of the month following date of hire)
- Hooray Health (Part-Time)
- Paid Time Off (immediately)
- Employee Assistance Program – 24/7 support and resources
- Sweaty Pursuits – monthly fitness allowance (immediately)
- 401(k) Plan (immediately)
- Product Discount (immediately)
- Professional Development Programs – Coaching/Mentorship, lululemonU, LinkedIn Learning, Vision & Goals
- Work remote from home (WFH)
Note: Availability of the incentive programs, benefits, and perks may be subject to your location & employment type and may have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.
The role:
As a GEC Educator, you will:
- Deliver world-class guest experience through all GEC channels (phone, live-chat, email, and text).
- Resolve guest concerns and inquiries through connection and empathy.
- Be responsible for achieving quality guest interactions, adherence to schedule, and efficiency targets.
- Be responsible for maintaining a high level of knowledge on lululemon policies, procedures, and product education.
- Multi-task and efficiently navigate through several programs, by placing orders, setting up returns, communicating programs, and troubleshooting to support our growing ecommerce business.
- Participate in ongoing development, career pathway and performance conversations to develop skills that support with job performance.
- Actively contribute to an inclusive work environment through our Inclusion, Diversity, Equity, & Action (IDEA) initiatives and priorities.
Qualifications:
- Minimum 1 year of customer service experience required.
- Contact centre experience considered an asset.
- A commitment to completing 2.5 weeks full-time training and adaptability to learning new applications and systems.
- Exceptional customer service skills including excellent verbal and written English communication.
- Ability to direct conversations and resolve guest inquiries over the phone.
- Ability to prioritize and time manage; you can navigate multiple guest conversations at once over live chat.
- Intermediate to advanced computer skills; this includes proficiency in Microsoft Office, an ability to type 50 wpm, and strong experience navigating the internet.
- Responsible and dependable, you have a great work ethic, work well independently, and meet availability requirements.
- Ability to work on a computer for up to 8 hours/day.
Schedule (Candidacy is dependent on ability to meet availability requirements):
- Shift times range from 5am to 9pm PST/8am to 12pm EST on weekdays and 6am to 6pm PST/9am to 9pm EST on weekends
- Full-time is fully available during operating hours with shift rotations of Sunday-Thursday or Tuesday-Saturday
- Part-time is at least 24 hours of availability per week, in total
- 1 full weekend day (6am-6pm PST/9am-9pm EST Saturday or Sunday)
- At least 1 Monday or Friday close (5pm-9:30 PST/8pm-12:30am EST) OR 1 Monday or Friday open (5am PST/8am EST)
Hours expectations for United States:
- Full Time is 24-40 hours per week
- Part Time is up to 23 hours per week
Work from Home Requirements
General Requirements:
- A private, quiet, distraction-free, workspace where you can work without interruption.
- Reside and work in a province/state where lululemon operates.
- Disciplined work ethic – a self-starter with the ability to work independently in a fast-paced environment.
Network Requirements:
- Internet Download Speed of 50 Mbps or greater
- Internet Upload Speed of 15 Mbps or greater
- Connection has less than 100ms of latency (ping)
- Must be hardwired through provided ethernet cable; hotspots, dial-up and wireless connectivity are not acceptable connections.
Desk Requirements
- Desk space for 1 x 24” monitor, mouse, keyboard, and a mini desktop computer.
- minimum: 85cm (2.75′) width and 75cm (2.5′) depth desk size for 1 monitor setup.
- ideal: 120 cm (4′) x 75cm (2.5′) for 2 monitors
CLICK HERE for full details and to apply. For more jobs like these, be sure to check our Newest Jobs & Gigs page. To get our new job postings ASAP, like our Facebook page and check your feed for our posts. May you be working from home soon!
PLEASE SHARE this post – turn your friends into Rat Race Rebels!