by Chris Durst Apr. 6, 2021
Allstate, the “you’re in good hands” insurance company, has posted openings for Remote Customer Service Representatives. Equipment and training provided.
They are hiring across the US, but not from CA, HI, AK, NY or Puerto Rico.
Pay is $16.00 per hour.
Start Date: May 6, 2021
Here’s what the company has posted about this opportunity:
“PLEASE NOTE: THIS POSITION IS NOT AVAILABLE FOR CALIFORNIA, HAWAII, ALASKA, PUERTO RICO, AND NEW YORK RESIDENTS.
Start Date: May 6, 2021
Compensation for this position is $16.00 per hour (paid bi-weekly)
Spanish Bilingual: Includes an additional 10% pay differential once the candidate begins taking bilingual calls
Adjustments to the following schedule are possible. Our service department is open 7 days a week. We ask that applicants pursuing this position have the flexibility to work a multitude of varying schedules including nights, weekends, and holidays.
Our formal education process is broken into 2 phases. After training is completed you will move to the transition phase.
- Training: First Phase of Education (approx. 5 weeks):
- 10:30 am to 7:00 pm MST Tuesday – Saturday
- Sunday and Monday Off
- Transition: Second Phase of Education (approx. 7 weeks):
- 10:30 am to 7:00 pm MST Tuesday – Saturday
- Sunday and Monday Off
We utilize shift bids to determine future schedules. Shift bids are based off performance and schedules are determined by call volume and customer need.
There are no guarantees to production schedules. Our departments has a wide variety of shifts. Some start in the early morning, mid-morning, early afternoon and late afternoon.
Job Description
The Customer Contact Center is growing our Virtual workforce and we are looking for customer-centric, charismatic, talented individuals who thrive in a collaborative and challenging environment. Customer Service is committed to delivering an effortless, efficient and personalized customer experience.
It is Allstate’s goal to support our customers how, when and where they want to be served. The Customer Contact Center provides service 24 hours a day, 7 days a week, 365 days a year. As a result, it is critical that all our team members can commit to a flexible work schedule that includes weekends and holidays. Schedules are subject to change due to business need. Evening and Saturday hours are required.
We have very targeted service and sales goals to drive excellence in our interaction with our customers to drive consistent customer satisfaction. Signing up new customers and servicing existing customers will be in scope for this position. The Customer Insurance Representative is an extension of our Allstate Agencies and Allstate.com.
In this role you will create an exceptional customer experience through handling inbound customer service calls and internal call transfers for cross sale opportunities, which contributes to improved customer satisfaction and retention. Allstate will support maintaining Insurance license to include continuing education requirements.
Applicants will be notified via e-mail regarding potential interviews and hiring events for this position. Please check your e-mail on a daily basis to include your junk mail in the event the email is not in your inbox.
Key Responsibilities
- Support our Customers by delivering an effortless and personalized experience
- Active listening, showing interest, compassion and displaying empathy for the customer.
- Proactively identify and act on additional protection opportunities to promote policy growth and improve customer retention, applying effective selling and influencing techniques.
- Demonstrate accuracy in processing changes to customer policies based on the information provided.
- Ensure first call resolution and customer satisfaction on all transactions.
- Answer customer inquiries that require an agent’s license on coverages, limits and deductibles and review customer policies, discuss options and update customer policy records.
- Work in a dynamic “virtual’ environment
- Ensure internet service and connections are in working order at all times
- Be proficient in multi-tasking on the computer, phone and chat rooms to support customer requests.
- Be available, present and actively ready to receive calls without distractions
Job Requirements
- High School diploma or GED required
- Minimum of 1 year customer service experience
- Previous call center experience a plus
- Flexibility with changes to business requirements (ie: shift and weekend work schedules)
- Excellent listening and communication skills (both oral and written)
- Intermediate to Advanced computer skills including keyboard proficiency
- Strong ability to troubleshoot at home technical issues
- Experience in work from home environment a plus
Working Environment
We are committed to leveraging technology to enable home based work in combination with our traditional call centers. Qualified candidates will need a dedicated work space and must meet internet access standards for consideration. As a commitment to our customer and employee experience hardware is provided (computer and peripherals)
Standard Technical Requirements
- Home Internet service must be stable.
- 50 Mbps Download and 5 Mbps upload internet service packages
- Access to hardwire (plug-in) ethernet/network cable to your modem/router during your shift.
- Wifi connection is not allowed
- Cannot use satellite, hotspots, MIFI devices, wireless AC wall plug-in extenders, repeaters, boosters and/or pods nor wall outlets (smart home feature)
- Space for Desktop equipment and 2 monitors – Allstate will provide all equipment
Information Security requirements
- Minimum Requirements – (summary, not all inclusive)
- Established or Dedicated Work area at home, ensuring:
- No one can see your screens, keyboards or Allstate documents
- Area is located where no one can overhear your conversations
- Free from potential hazards affecting equipment (e.g. pets, plants, water, etc.)
- Workspace is not vulerable to theft
- Free from distractions
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life — including a generous paid time off policy.”
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