by Chris Durst Jun. 7, 2023
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RRR COMMENTS: WebMD, the online publisher of news and information pertaining to human health and well-being, is a legitimate company and this is a real work from home job as posted to their official website. The company receives good feedback from past and current employees and is ranked 3.6 out of 5 stars on Glassdoor and Indeed.
Company: WebMD
Job Title: Customer Care Specialist
Employee or Independent Contractor: Employee
Full- or Part-Time: Full-time
Hiring in: US, no state hiring exclusions noted
College Required: Yes, Associates Degree or equivalent required
Computer Provided: Likely, as no computer specs are noted
Benefits: Not noted in listing
Paid Training: Not noted in listing
Pay Rate: $17-$20 per hour
The full job listing and application link are below. If the job isn’t a good fit for you, please share with a friend and hop over to our list of most recent job listings.
Here’s what the company has posted about this opportunity:
The Customer Care Support Specialist to performs a wide variety of customer-centric tasks in support of our health media subscribers. This position is in our Account Management Department which focuses on the quality delivery of our health media channels into approximately 2,000 hospitals and ensuring customer needs and issues are addressed in a timely and effective manner. Patients and end users access our content via televisions in patient rooms, on their smart phones and internet-connected devices, or by using hospital-owned tablets. The position requires exceptional customer service and communication skills, strong focus on details, and the ability to work in a fast-paced work environment. This is a full-time position.
Position Responsibilities:
- Efficiently resolve inquiries or forward to the correct department or person
- Ability to take ownership of each inquiry assuring it is resolved to the complete satisfaction of the customer
- Schedule and complete utilization training over the phone
- Partner with Account Management to support renewal and upsell processes.
- Update and maintain accurate customer information in our database
- Proactively reach out to customers by telephone to verify and maintain database integrity
- Perform service verifications by calling current customers
- Process contracts and ensure customer-specific requirements are routed to the appropriate internal departments
- Perform other duties as assigned
The Ideal Candidate:
- Is proactive, detail-oriented and very customer focused
- Possesses outstanding interpersonal skills, including well-polished telephone etiquette, and outstanding writing skills.
- Ability to utilize a logical approach to assist customers and determine how to effectively and efficiently support their requests
- Ability to maintain information in a “real-time” manner within a live database
- Is very organized and can quickly prioritize tasks
- Is energetic and friendly
- Can multitask, and successfully function within a team setting.
- Is proficient in Microsoft Office, e-mail and common, computer-based tools
- Has above average typing skills
Bonus Points:
- Customer support experience.
- Health media experience or knowledge
- Realtime and accurate data entry experience
Education: Associates Degree or equivalent required; Bachelors Degree preferred.
Compensation:
Remote Position
$17-$20/hr
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