by Chris Durst Oct. 10, 2023
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10/11/23 – UPDATE: It looks like Dealertrack has received all of the applications they need at this time. Never fear though, we’ve got you covered. Find your ideal remote job on one of our other pages:
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Cox Automotive/Dealertrack (owned by the same parent company as Cox Communications) has posted a Work from Home Senior Customer Care Specialist role to their careers page.
Applicants can live ANYWHERE IN THE US, but should be comfortable working Eastern time zone hours. The hours are Monday and Tuesday 9:30 AM -7:00 PM EST and Wednesday- Friday 10:30 AM-7:00 PM EST.
College is not a requirement for this role, but candidates should have at least one year of customer service experience, know their way around a computer, and have solid knowledge of MS Office, Excel, and Outlook.
The pay rate is $20.87 – $31.35/hour. “The hourly rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s experience. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).
Here’s what the company has posted about this opportunity:
Dealertrack is hiring for a Senior Customer Care Specialist to join our team!
The Senior Customer Care Specialist roles will be a valued part of our Client Services Group. This role will be expected to complete all responsibilities listed within their operational area, as well as the job functions of a Customer Care Specialist. Team members will be responsible for acting at a senior level on behalf of our business partners, as well as being subject matter experts and trainers.
This is a Remote Call Center position, with the expectation that the candidate will be scheduled to work Monday and Tuesday 9:30 AM -7:00 PM EST and Wednesday- Friday 10:30 AM-7:00 PM EST. Candidates can be located anywhere in the United States but must be comfortable working in Eastern time zone hours.
Your Role:
- Engage customers and determine how to assist them.
- Answer and effectively respond to inbound phone calls via call center applications
- Respond to inquiries on vehicle titling and registration processes for various dealers, state motor vehicle agencies, customers, and clients
- Make outbound calls to dealers and state motor vehicle agencies (DMVs) to obtain vehicle title status
- Use company proprietary software for research, data entry, and account follow-up activity.
- Follow instructions and maintain workflow standards.
- Attain production and quality goals.
- Adhere to all company policies and procedures.
- Assist with report running, workflow monitoring, and assigning out
- Assist with new hire training, mentoring, and refresher training
- Act as backup to Department Team Lead
- Assist with Special Projects
- Perform other duties as necessary
- Ability to work a flexible schedule as needed, including occasional mandatory overtime
Minimum Qualifications:
- High School Diploma/GED and 5 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years’ experience; or 7 years’ experience in a related field.
- One year of experience in a customer service position
- Knowledge of how to operate a PC, telephone, fax, scanner, and photocopier
- Intermediate knowledge of PC software applications (i.e., MS Office, Excel, and Outlook)
- Data entry skills, ability to type 35 WPM or greater with 99.6% accuracy
What we look for (Preferred):
Knowledge of:
- Client requirements for DMV and related documents
- Various state DMV forms and their use by the company
- Company proprietary software and knowledge of state abbreviations
- Good organizational, verbal and written communication skills; and the ability to adapt
- Experience working in a call center, customer service-related environment
Drug Testing:
To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Compensation:
Hourly pay rate is $20.87 – $31.35/hour. The hourly rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s experience. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
About Cox Automotive
At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What’s more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses – which includes Cox Automotive and Cox Communications – is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).
CLICK HERE for full details and to apply. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, like our Facebook page. Good luck as you make your work from home plans a reality!
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