Remote Client Success Specialist

by Chris Durst Oct. 7, 2025

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Grow Therapy, an online therapy platform, has posted a Remote Client Success Specialist job to their careers page.

In this role, you would help people who are considering therapy move from intention to action. You would re-engage prospective and early-state clients via phone, messaging, or email, and coach them through the decision-making process. The job also involves documenting and tracking client interactions.

Applicants should have the ability to thrive in people-facing roles and bring 1–3 years of experience in client success, care navigation, inside sales, or mental health services; communicate clearly via phone, SMS, and email; and know how to guide someone through uncertainty.

The posted pay rate is $21.63-$23.08/hr., and the company offers a variety of benefits.

Following are excerpts from the Remote Client Success Specialist job posting:

As a Specialist I, Client Success you’ll play a key role in helping people move from intention to action in their mental health journey. You’ll connect with clients who’ve shown interest in therapy but haven’t yet started, those who’ve missed or canceled appointments, and others who may be feeling uncertain about continuing care. Your job is to meet them where they are with empathy, clarity, and encouragement, and help them move forward. Whether that’s navigating provider fit, rebooking appointments, or simply offering a listening ear, you’ll make it easier for people to get the care they deserve, especially when the path feels uncertain.

What You’ll Be Doing:

Re-engage prospective and early-stage clients through timely, high-empathy outreach via phone, SMS, and email. This includes those who submitted inquiries but haven’t booked, canceled/no-showed their first session, or may be uncertain about their provider fit.
Coach clients through key moments of decision-making, providing clarity on platform tools (e.g., messaging, rescheduling, rematching), addressing hesitation, and offering provider support options that meet their evolving needs.
Document and track client interactions using tools like Intercom to maintain a clear record of communication, surface trends, and ensure timely follow-up throughout the client journey.
Partner with internal teams including Clinical, Provider Operations, and Support to resolve issues quickly, share insights, and ensure a seamless handoff for escalated or complex cases.
Champion continuous improvement by identifying recurring pain points or engagement barriers, advocating for client needs, and contributing to cross-functional efforts to enhance the overall care experience.

You’ll Be a Good Fit If:

Thrive in people-facing roles and bring 1–3 years of experience in client success, care navigation, inside sales, or mental health services.
Communicate with warmth, clarity, and confidence across phone, SMS, and email and can tailor your tone to meet clients where they are emotionally.
Know how to guide someone through uncertainty, helping them navigate options, overcome friction, and feel empowered to take the next step.
Balance structure with empathy, hitting outreach and productivity goals while ensuring every interaction feels human and personalized.
Stay energized in fast-paced, mission-driven environments, where every conversation can have a real impact on someone’s mental health journey.

Compensation & Benefits

The base compensation range for this position is $21.63 – $23.08 USD Per hour. This position will also include monthly variable commission ($1500 at performance goal).

The compensation for this role will vary depending on several factors, including relevant experience, qualifications, and the candidate’s working location.

Benefits

Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage.
Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend.
Financial Wellness: 401(k) program and equity opportunities.
Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees.
Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week.
Wellness & Development: Annual stipends to put towards therapy and personal & professional growth.
Mental & Physical Health Support: Weekly flexible hours for self-care (“Mental Health Mornings/Afternoons”) and memberships to leading wellness apps (such as One Medical, Headspace, and Talkspace).
Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance.

HOW TO APPLY

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CLICK HERE for full details and to apply for this Remote Client Success Specialist position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!