by Brian Robinson Dec. 15, 2025
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Dutchie, a cannabis technology company backed by investors including Snoop Dogg, has posted a Remote Dispensary Support Representative opening to their careers page.
In this role, you would provide technical support to dispensaries and consumers, troubleshooting software and hardware issues, assisting via email, phone, and live chat, and helping resolve complex platform challenges in real time.
Applicants should have customer support experience, strong communication skills, comfort with web-based tools, and flexibility to work evenings, weekends, and holidays.
The posted pay rate is $21.64 per hour.
The company is hiring from the United States.
This role includes comprehensive benefits, equity opportunities, and a work-from-home office stipend.
Following are details excerpted from the Remote Dispensary Support Representative job posting:
As a Dispensary Support Representative at Dutchie, you will serve as a key technical escalation point, helping customers overcome complex challenges while providing feedback that helps shape the future of the platform. The Support Team plays a central role in ensuring dispensaries and shoppers have a seamless experience using Dutchie’s technology.
Job Responsibilities
You will become an expert in the Dutchie eCommerce platform and support all legal cannabis markets. The role involves assisting both dispensary and consumer customers through email, phone, and live chat. You will troubleshoot hardware and software issues, manage multiple support cases at once, test solutions for emerging issues, and share knowledge across teams. You will also contribute product feedback to help guide future platform development.
Hours of Operation
Support hours run from 5am–6pm PST Monday through Friday and 6am–6pm PST on weekends. Open availability, including evenings, weekends, and holidays, is required.
Requirements
- Candidates should have at least one year of customer support experience and strong problem-solving skills.
- Excellent written and verbal communication skills are required, along with proficiency in web-based software, CRM tools, and Google Workspace.
- Flexibility in scheduling is essential.
Preferred Qualifications
Bonus consideration is given to candidates with experience in the legal cannabis industry or familiarity with the Dutchie platform. Experience using tools such as Zendesk, Salesforce, Slack, and Zoom is also helpful.
Compensation & Benefits
This position pays $21.64 per hour and includes opportunities for advancement. Benefits include medical, dental, and vision coverage, stock options, an office stipend for remote work, and flexible vacation and sick time.
HOW TO APPLY
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CLICK HERE for full details and to apply for this Remote Dispensary Support Representative position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
