by Chris Durst March 21, 2023
Dealertrack, part of Cox Automotive (owned by the same parent company as Cox Communications), has posted openings for Work from Home Technical Customer Care Specialists.
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Update – It looks like the company has received all the applications it needed and has deleted the listing. For more jobs like these, see our Daily Jobs & Gigs page.
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This position does not appear to require tech support experience. The job posting states Required Education, License and Experience:
- High School Diploma or Equivalent
- 0 -2 years of related work experience
- Working knowledge of MS Outlook, Word and Excel
Hourly pay rate is $15.67 – $23.56/hour.
“New Hire Sign-On Bonus Only: $2,500 Sign-On Bonus after completion of 90 days with Dealertrack for offers of employment through 3/31/2023.” APPLY and SHARE quickly – 3/31 will be here before you know it!
This is a US-based role and no state hiring exclusions are noted.
Here’s what the company has posted about the job:
New Hire Sign-On Bonus Only: $2,500 Sign-On Bonus after completion of 90 days with Dealertrack for offers of employment through 3/31/2023.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Serves as a customer care agent for an assigned set of DMV states and processors.
- Responds to inquiries regarding state processing requirements and exception rules.
- Researches and troubleshoots exception requests, analyzes needs and:
- Documents and reports on inquiries, status, and resolution.
- Documents results for future reference, internally and externally.
- Refers difficult and complex issues to internal technical experts, and/or, refers issues to management.
- Resolves issues where possible.
- Determines problem area(s).
- Works proactively with DMV state and processors regarding scheduled curation of transaction requirements to ensure processing efficiencies.
- Compiles currently system curated requirements for all transaction types.
- Follows up with DMV state and end processors to identify new and outdated requirements.
- Submits changes to internal team to be curated into the system.
- Documents and reports on status and completion of requests
- Builds working relationships with DMV personnel, end processor vendors, and cross functional teams.
- Manage workflow between our organization and end processor vendors.
- Ensure smooth processing turnarounds
- Exception management resolution
- Efficiency tracking and reporting
- Participate in scheduled partnership meetings
- Review vendor processing status via scorecard results.
- Discuss efficiency opportunities within partnership.
- Complete follow-up activities with DMV state/county offices for aged transactions.
- Submission of VIN-specific inquiries for deal status.
- Electronic or direct contact with DMV representatives to determine deal delay reasons.
- Coordinate recovery efforts with Operations (as needed) for missing/invalid requirements.
Knowledge, Skills, and Abilities:
- Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts
- Strong analytical and business skills
- Excellent knowledge of Excel and other analytic tools
- Ability to work independently through self-motivation
- Maintain composure in high-pressure situations and resolve conflicts in a diplomatic manner.
- Accuracy and Attention to Detail
- Business Process Management
- Customer Focus
- Requirements Analysis
- Builds Positive Relationships
- Collaborates with Intent
- Engages Others
- Focuses on Execution
- Strives for Excellence
Supervisory Responsibility:
- This position has no supervisory responsibilities
Work Environment:
- This role routinely uses standard office equipment such as computers, phones, headsets, photocopiers, and fax machines.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
While performing the duties of this job, the employee is regularly required to remain in a stationary position for extended periods of time, communicate with clients over the phone, and occasionally move about to operate office machinery such as computers, phones, headsets, photocopiers and fax machines.
Travel:
- No travel is expected for this position. Travel for this position is based solely on business need and may change at any time.
Required Education, License and Experience:
- High School Diploma or Equivalent
- 0 -2 years of related work experience
- Working knowledge of MS Outlook, Word and Excel
Preferred Education, License and Experience:
- Advanced Degree
Compensation and Other Benefits: Hourly pay rate is $15.67 – $23.56/hour. The hourly rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s experience. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Employees receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
CLICK HERE for full details and to apply. For more jobs like these, see our Daily Jobs & Gigs page. To be the first to hear about jobs like these, like our Facebook page and check your feed for our posts. May you be working from home soon!
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