by Chris Durst Mar. 29, 2022
AT&T has posted openings for Work from Home Customer Service Representative Sales. In this role, you’ll provide customer service while identifying sales opportunities and offering customized solutions.
They’re hiring from many states across the US, so be sure to scroll through the listings to see if your state is among them.
Computer and other equipment provided. Broad benefits package.
Pay rate is competitive and varies from state to state, but appears to be in the $15 to $17.60/hour range.
This position offers a $3,000 sign-on bonus, paid out as follows: $750 after 30 days, $750 after 60 days, $750 after 90 days and $750 after 120 days.
Here’s what the company has posted about this opportunity:
“$3,000 Progressive Sign On Bonus. Sign On Bonus details: $750 after 30 days, $750 after 60 days, $750 after 90 days and $750 after 120 days.
In this role, you’ll take the lead in addressing customer questions and concerns on all products and services through case resolution pertaining to a variety of issues. You’ll need a strong attention to detail to maintain appropriate records, prepare required reports and update customer accounts. Each case will provide an opportunity to creatively problem solve ways to address customer issues through various tools and systems. Most importantly, your ability to provide effective and timely resolutions will impact the overall customer experience. There may also be instances where you provide customer support as assigned – this may include selling products and services, collecting past due balances, processing credit applications and/or activating services.
You will also be required to:
- Efficiently navigate between multiple systems to resolve complex customer concerns as it relates to one or more products or services
- Uncover customer wants, interests and needs in each customer interaction to effectively save the product and offer additional products and services
- Demonstrate self-sufficiency through utilizing various support tools to research and resolve complex customer issues in a virtual setting
- Utilize virtual communication tools to engage your manager or support team for assistance
- Remain proficient in explaining customer bills as well as managing billing, rate plan and feature matters for one or more products or services
- Perform basic troubleshooting for one or more products or services
- Adhere to a set schedule including breaks, lunches and scheduled open time to ensure availability to answer the customer’s call and provide exceptional service.
- This is a full time position (40 working hours per week). Flexibility to work any schedule during hours of operation is essential. Current business hours are Monday – Friday 7:00am to 9:00pm and Saturday & Sunday 8:00am to 9:00pm CST
WFH Requirements:
- Must have verified internet service (secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). Company will provide equipment (keyboard, monitor, computer, mobile device, etc.)
- Must maintain workspace in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).
- Be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.
So, what’s in it for you?
We’ll offer paid-training that you’ll be required to complete from home as well as resources to encourage your career growth. We also offer a competitive compensation package. We also offer a competitive compensation package.
- Eligible AT&T wireless plans (up to two accounts per employee; up to 10 lines per account) and wireless accessories
- AT&T Internet (Fiber where available)
- AT&T phone & AT&T wireless home phone
There’s no better time than now to dial into a work from home career with AT&T.
Want to learn more about our work from home roles? Watch this video and apply today! #virtualjob #virtualwork
PHYSICAL REQUIREMENTS
Ability to sit or stand for long durations (e.g., 8 hours) and engage with customers as dictated by needs of the business.
BASIC QUALIFICATIONS
TESTS:
Applicants will be expected to pass any assessments or tests associated with the position.
TRAINING
- Classroom and/or virtual training as dictated by needs of the business (e.g. in other areas within the broad duties of general customer care once competency has been demonstrated).
- On-the-job training.”
CLICK HERE for full details and to apply. For more jobs like these, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, like our Facebook page. May you be working from home soon!
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