by Chris Durst June 23, 2025
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PandaDoc, a software company that provides software as a service (SaaS), has posted a Remote Customer Support Associate job to their careers page.
In this role, you would become an expert in PandaDoc and provide effective solutions for customer issues.
Applicants should have 1-2 years of experience in a customer support or customer service role, or a similar position; strong multitasking skills; a passion for delivering excellent customer service; and excellent written and verbal communication skills in English.
Must be willing to work in Eastern or Central time zones.
The posted pay rate is $55,000-$60,000 per year, and the company offers a solid benefits package.
Following are excerpts from the Remote Customer Support Associate job posting:
As a Customer Support Associate, you’ll play a pivotal role in delivering seamless experiences for PandaDoc customers. Your main responsibility will be to effectively solve customer issues and help our customers get the most out of the product. Our team operates in a multi-channel environment, providing support through chat and email. This is a highly interactive position where you’ll be on the frontlines providing world-class customer support through your expertise in PandaDoc.
In this role, you will:
- Deliver exceptional customer experiences in every interaction.
- Become an expert in PandaDoc and provide effective solutions for customer issues.Work closely with our teams in the US, EU, and Philippines, ensuring smooth cross-team communication and a seamless customer journey.
- Collaborate effectively with Tier 2 and Tier 3 support teams for issues that require deeper investigation.
- Manage multiple customer cases at once, demonstrating strong multitasking skills and the ability to remain organized and calm under pressure.
- Meet and exceed KPIs, including CSAT (Customer Satisfaction) and Quality assurance.
- Use your strong written and verbal communication skills (in English) to assist clients effectively.
About you:
- 1-2 years of experience in a customer support or customer service role, or a similar position.
- Strong multitasking skills and the ability to handle a high volume of inquiries.
- A passion for delivering excellent customer service and ensuring satisfaction.
- A collaborative mindset, working effectively with cross-functional teams.
- Proven ability to achieve and exceed performance metrics (e.g., CSAT, Quality Assurance).
- Excellent written and verbal communication skills in English.
- Willing to work in Eastern or Central time zones. (9am-6pm ET)
Compensation & Benefits
The annual OTE (base/bonus combined) for this role is between $55K-$60K
Benefits:
Our benefits include tremendous career growth opportunities, a competitive salary, health and commuter benefits, company-paid life & disability, 20+ PTO days, 401K and FSA plans, and of course, a fun team of Pandas to work with!
HOW TO APPLY
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CLICK HERE for full details and to apply for this Remote Customer Support Associate position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
