Amazon Care is Hiring Work from Home Care Customer Service Advisors

Work from Home Care Customer Service Advisors For Amazon Care - Amazon's Telehealth Service Branch


by Chris Durst       May 3, 2022

Update – It looks like Amazon has received all the applications it needs and has deleted the job listing. Good luck to everyone who applied! For more jobs like this, see our Daily Jobs & Gigs page.

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Launched in 2019, Amazon Care is a service that enables patients to have virtual primary and urgent care visits from home.

The company is now hiring Work from Home Care Customer Service Advisors who care deeply about putting customers first.

While no state hiring restrictions are noted, we do know that Amazon usually hires virtual workers in only certain states. We will update this post if/as we discover more.

Also, no pay is noted, however Amazon does have a minimum pay rate of $15 per hour.

Here’s what the company has posted about these openings:

“As a Care Customer Service Advisor, you will be responsible for playing a critical role in assisting Amazon Care Patients and our team of Care professionals. We want someone who loves coming to work every day, and most importantly, cares deeply about putting the customer first. You will have the opportunity to make a tangible impact on our customers’ lives by the help you provide and values you embody.

This position is for the shift varies due to business needs.

Here at Amazon Care, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit https://www.amazon.jobs/en/disability/us​.n

Key job responsibilities
Core Responsibilities:

  • Assist customers over the phone and on the web with a variety of questions.
  • Manage both inbound and outbound calls.
  • Proactively identify solutions to questions you anticipate our customers will have in each interaction
  • Take a hands-on approach to resolving every issue, owning it from start to finish.
  • Handle all customer information with the highest level of confidentiality.
  • Provide our customers with technical support when navigating the Care medical app.

About the team
Our team

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future.

BASIC QUALIFICATIONS

  • A high school diploma or equivalent
  • Friendly, kind demeanor
  • Strong grasp of the English language: can communicate clearly and effectively in both verbally and written form.
  • Flexibility in scheduling (willing to work nights and/or weekends)
  • Ability to participate and complete mandatory training (this schedule may be different from your production schedule upon hiring)
  • Strong computer skills
  • Demonstrated problem solving skills and analytical skills
  • 10 mbps download and 5 mbps upload speed or faster from a reliable internet provider (Cable, DSL or Fiber Optic/FiOS providers only)
  • Must be directly connected to router/modem via Ethernet cable

You may use an external monitor (with appropriate cables), wired USB keyboard, and wired USB mouse, but they are not required or provided

Meets/exceeds Amazon’s leadership principles requirements for this role

Meets/exceeds Amazon’s functional/technical depth and complexity for this role

PREFERRED QUALIFICATIONS

  • Education beyond High School, and/or prior experience in customer service or health care sector”

CLICK HERE for full details and to apply. For more jobs like these, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, like our Facebook page. May you be working from home soon!

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