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by Chris Durst May 8, 2025
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The American Red Cross has posted a Customer Service Specialist (Order Management) job to their careers page.
In this role, you’d primarily fulfill routine orders of blood products, provide good customer service, and make sure orders are shipped successfully.
The posted pay rate is $16-$16.50/hr. Benefits include medical, dental, vision, 15 days of PTO per year, 401(k) with up to 6% match, and more.
Requirements include a high school diploma or equivalent. You’d also need at least one year of related experience or an equivalent combination of education and related experience. See the listing below for full details.
This is a 2nd shift job – 4:00 pm to 12:30 am Eastern time, full-time.
Following are excerpts from the Remote Customer Service Specialist job posting:
When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.
Where Your Career is a Force for Good!
Job Summary:
Fulfill routine orders of blood products, provide good customer service and ensure successful and economic shipment of orders to provide a positive customer experience and ensure products are delivered on time and in budget. Provide support, development and/or leadership guidance to all volunteers.
- Pay Rate: Starting rate $16.00-16.50 per hour (possibly more for areas with a higher cost of living)
- Schedule: Full time, remote position, 2nd shift – 4:00 pm to 12:30 am Eastern time, 5 days per week (must be willing to work weekends)
- Must be open to work some holidays
- Training: Must have the ability to work a flexible schedule for the first 4-6 weeks of training.
Key Responsibilities – Remote Customer Service Specialist:
- Receive and fulfill routine orders for a variety of blood and pharmaceutical products and transfusion-related supplies.
- Work with and maintain data, tools or computer programs to facilitate management and monitoring of product and service information.
- Rotate inventory of primary and remote facilities to ensure adequate supplies of products for the needs of customers.
- Provide customer service to clients by proactively communicating with hospital customers to provide regular product/service information and making follow-up calls if product needs cannot be met as expected.
- Determine most economical method of transportation for hospital shipments and investigate and resolve hospital shipment problems.
- Receive and investigate customer concerns and complete customer concerns documentation accurately and on time.
- Assist hospital personnel with inventory alternatives when requested products are unavailable within established guidelines and procedures.
Qualifications:
- Education: High School or equivalent required.
- Experience: Minimum one years related experience or equivalent combination of education and related experience required. Progressive experience in a dynamic, multi-task operational environment preferred. Experience in blood or pharmaceutical inventory management/hospital customer relations/logistics is preferred.
- Skills/Abilities: Excellent oral and written communication skills. Outstanding interpersonal skills in dealing with all levels of customers and staff (paid and volunteer). Must have excellent organizational skills, be able to handle multiple priorities effectively. Problem solving and analytical skills. Working knowledge of computers.
- Travel: Some business travel may be required.
* Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).
BENEFITS FOR YOU:
As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes:
- Medical, Dental Vision plans
- Health Spending Accounts & Flexible Spending Accounts
- PTO: Starting at 15 days a year; based on type of job and tenure
- Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
- 401K with up to 6% match
- Paid Family Leave
- Employee Assistance
- Disability and Insurance: Short + Long Term
- Service Awards and recognition
HOW TO APPLY
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CLICK HERE for full details and to apply for this Remote Customer Service Specialist position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
