by Rat Race Rebellion Dec. 22, 2025
| *Please Note!* We’ve curated this job from the employer’s site. We’re not affiliated with the company and don’t post jobs on their behalf. All job listings link directly to the company’s own application page or career site.
As we write (see the post date above), this job listing is online and applications appear to be open. But jobs can fill at any time, sometimes within hours of posting! (We have no control over the company’s hiring decisions.) So apply or share quickly if interested! For prompt notice of our job postings, join our Telegram channel. |
Comcast, a media and technology company, has posted a Remote Customer Experience Associate – Retention Representative opening to their careers page.
In this role, you would support existing customers by handling retention-related inquiries, resolving concerns, and using a consultative approach to recommend products and services that best meet customer needs across phone, chat, email, and SMS channels.
Applicants should have strong customer service and communication skills, the ability to multitask across multiple systems, comfort working in a fast-paced environment, and resilience when handling challenging customer interactions. Prior experience in customer retention, sales, or service roles is helpful.
The posted pay rate is $16.00 per hour, with potential eligibility for commission or bonus based on role criteria.
The company is hiring from the United States.
Eligible employees may receive access to Comcast’s comprehensive benefits package, which includes health, financial, and wellness support options.
Following are details excerpted from the Remote Customer Experience Associate – Retention Representative job posting:
This role is responsible for providing support to customers to ensure a positive experience aligned with the company’s service delivery strategy. The position focuses on retaining customers who request to disconnect or downgrade services by understanding their needs, resolving concerns, and reinforcing the value of Xfinity products and services.
The role is fully virtual and work-from-home.
Hours of Operation
Monday through Saturday: 5:45 a.m. to 10:45 p.m. Eastern Time
Closed Sundays
Work Schedule Options
3:30 p.m. to 12:00 midnight ET
3:45 p.m. to 12:15 a.m. ET
Job Responsibilities
- Retain customers through active listening and discovery to understand satisfaction levels and cancellation requests
- Build consultative relationships and resolve customer concerns professionally
- Promote, sell, and explain current and emerging Xfinity products and services
- Match customers with solutions based on their needs and preferences
- Use multiple systems and tools, including billing and knowledge bases, during interactions
- Educate customers on self-service options
- Handle high-volume interactions while maintaining composure in stressful situations
- Meet established performance and retention goals
- Attend required training and maintain consistent attendance
- Work nights, weekends, variable schedules, and overtime as needed
Skills and Qualifications
- Customer-focused mindset with strong relationship-building abilities
- Clear verbal and written communication skills
- Comfort with persuasion, problem-solving, and consultative selling
- Ability to multitask and use multiple software tools efficiently
- Adaptability, self-motivation, and resilience
- Professional integrity and accountability
Compensation & Benefits
- Base pay of $16.00 per hour
- Eligibility for commission or bonus depending on role classification
- Access to Comcast’s Total Rewards and benefits programs for eligible employees
This position is full-time and open for applications for approximately 30 days from the posting date, subject to change based on applicant volume.
HOW TO APPLY
(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)
CLICK HERE for full details and to apply for this Remote Customer Experience Associate position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
