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by Brian Robinson    Dec. 3, 2025
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Modivcare, a non-emergency medical transportation company, has posted a new Remote Retention and Recovery Specialist job to their careers page.
UPDATE: It looks like the company received all the applications it needed and has deleted the job listing. Good luck to everyone who applied!
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The job post states you need, “Zero (0) plus years of experience.”
In this role, you would be responsible for interacting with clients and client representatives via phone, email and or mail to secure the return of company rental equipment. This would involve receiving, investigating and responding to all customer inquiries regarding shipments, products and complaints.
Applicants should have at least a high school diploma or GED; self-motivation and the ability to work independently and with teams; proficiency in the use of Word, Excel, Outlook, and PowerPoint; excellent oral and written communication skills; and able to multi-task.
The posted pay rate is $17/hr. and the company offers a variety of benefits.
Following are excerpts from the Remote Retention and Recovery Specialist job posting:
Are you passionate about making a difference in people’s lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you!
This position is responsible for interacting with clients and client representatives via phone, email and or mail to secure the return of company rental equipment. This includes receiving, investigating and responding to all customer inquiries regarding shipments, products and complaints.
This role…
- Interacts with external and internal customers in a professional, helpful and courteous manner.
- Manages incoming phone calls by responding to requests and assisting with inquiries.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions.
- Implements solutions to issues and /or escalates unresolved issues.
- Answers client questions using scripted and non-scripted responses.
- Records details of calls and messages.
- Maintains access to, and security of, highly sensitive materials.
- Refers client complaints to appropriate parties.
- Maintains protocol information supplied from reference materials, memos, and training sessions.
- Places outbound calls to clients and client representatives to discuss returning company equipment.
- Recognizes, documents, and alerts manager of trends in calls and communications received.
- Maintains detailed files for documentation.
- Updates customer files, as warranted.
- Attempts to convert clients who lose coverage through government agencies/third parties to private pay clients and persuades clients to reconsider cancellation.
- Identifies root causes and recommends process improvements in order to prevent future problems.
- Maintains project productivity and quality goals.
- Participate in other projects or duties as assigned.
We are interested in speaking to individuals with the following…
- High School Diploma or GED required.
- Zero (0) plus years of experience.
- Or equivalent combination of education and/or experience.
- Self-motivation and the ability to work independently and with teams.
- Proficient in the use of Word, Excel, Outlook, and PowerPoint.
- Excellent oral and written communication skills.
- Proficient in managing multiple tasks as the same time.
- Ability to work flexible hours and overtime when needed.
Compensation & Benefits
Hourly Rate: $17.00 an Hour!
We value our team members and realize the importance of benefits for you and your family.
Modivcare offers a comprehensive benefits package to include the following:
- Medical, Dental, and Vision insurance
- Employer Paid Basic Life Insurance and AD&D
- Voluntary Life Insurance (Employee/Spouse/Child)
- Health Care and Dependent Care Flexible Spending Accounts
- Pre-Tax and Post –Tax Commuter and Parking Benefits
- 401(k) Retirement Savings Plan with Company Match
- Paid Time Off
- Paid Parental Leave
- Short-Term and Long-Term Disability
- Tuition Reimbursement
- Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)
HOW TO APPLY
(Friendly reminder, Rat Race Rebellion doesn’t play a role in the applications or hiring processes for jobs we’ve posted to our site. We’re a job board and blog.)
CLICK HERE for full details and to apply for this Remote Retention and Recovery Specialist position. For more jobs like this, check our Newest Jobs & Gigs page. To be the first to hear about jobs like these, join our free Telegram channel. Good luck as you make your work from home plans a reality!
